Administrative Clerk

Quality Products from “Our Family to Yours” is more than our company slogan, it is a way of life for us at ZB Importing. We are dedicated to procuring the finest foods and ingredients from around the world for our extended family – our consumers. We strive to continue to grow our position as the leading Mediterranean foods importer and distributor, provide exceptional customer service, maintain ethical conduct in business dealings, treat our team members with respect and give back to our communities. ZB Importing, LLC carries a family-like culture inside and out. We care about our employees as we do every aspect of our business. We are currently in a transition period of rapid growth, and we are seeking a seasoned Administrative Clerk to help us fuel our headway! Job DescriptionThe Administrative Clerk will provide administrative and clerical support to ensure the efficient operation of the office. This role involves handling a variety of tasks to assist management, employees, and customers by performing office duties such as filing, data entry, copying, scanning, and greeting guests.Essential Role FunctionsResponsible for answering service inquiries via telephone and internet in a patient, knowledgeable and professional manner. Performs outbound telephone calls to existing customers to assist with their order entry. Maintains current customer accounts for accuracy. Opens new accounts in coordination with the Sales teams. Provides administrative support for external and internal customers such as order entry, sales history, delivery information and other general account inquiries. Resolves product or service issues by researching the issue and providing a resolution. Forwards escalated issues to the appropriate manager and assists with resolution. Post customer payments. Other duties as assigned Work Experience/Requirements For This RoleHigh School graduate or GED. Strong clerical skills, knowledge of file maintenance and computer navigation skills. Intermediate computer knowledge in Microsoft Outlook, Word, Excel & PowerPoint. Good interpersonal and communication skills with the ability to communicate with internal and external customers and fellow employees. Must be able to multi-task; strong attention to detail with ability to change priorities. Bilingual English/Spanish a plus Schedule Days: Monday – Friday Hours: 7:30 – 4:00pm Work Location: 15151 West Rd, Houston TX 77053 Benefits401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance ZB Importing is an Equal Opportunity Employer