Senior Technical Support Engineer - Incidents & Escalations Lead

A healthcare technology provider is seeking a Technical Support Engineer II to deliver advanced technical support and ensure customer satisfaction. Responsibilities include incident management, customer escalation, and collaboration with cross-functional teams. Ideal candidates will have over 5 years of relevant experience and be proficient in remote diagnostic tools, alongside strong analytical and communication skills. This role offers a dynamic work environment with remote support responsibilities, ensuring a supportive and professional customer interaction atmosphere. J-18808-Ljbffr