Bilingual- Spanish Customer Service Representative

Bilingual Spanish Customer Service RepresentativeLocation:Remote Employment Type:Temporary (October 10, 2025 – April 30, 2026) Compensation:$14.50hr - Bilingual (English/Spanish)Job DescriptionAt Frontline Group, we are looking for compassionate and dedicatedCustomer Service Representativesto join our team for a temporary assignment. In this role, you’ll be the first point of contact for individuals experiencing homelessness, providing emergency shelter support and coordinating critical resources. Your professionalism, empathy, and ability to stay calm under pressure will make a real difference.QualificationsPrevious call center and customer service experience.Skilled at handlinghigh call volumesand multitasking.Prior remote work experience preferred.Basic technical support experience.Tech-savvy with the ability to toggle across multiple systems.Strong communication skills;B ilingual (English/Spanish)Mustbe fluent in reading, writing, and speaking Spanish.Comfortable working in emotionally charged situations.Must haveopen availability, including weekends .Attendance is critical: 100% required during orientation and training.Training & OrientationOrientation is betweenOctober 10–14, 2025 | 7:00 AM – 2:30 PMPSTTraining:October 15–31, 2025 | 8:30 AM – 5:00 PMPST , Monday–Friday (your scheduled shift will be shared with you during training, which will include the weekend)DescriptionAs an agent, you will:Answer incoming calls and provide safe, supportive shelter referrals.Coordinate in real time with rideshares, motels, and shelters.Handle sensitive situations with professionalism, empathy, and accuracy.24/7 availability is a must.You’ll be part of a team that ensures individuals in crisis are connected to shelter and resources when they need them most. This is demanding work, but deeply rewarding.Job RequirementsAbility to train on weekdays, during daytime hours ( approx. 8:00 a.m.–3:30 p.m. PST ).Must maintain open availability to work shifts within company operating hours.Aquiet, secure home workspaceis required. Agents must work in a distraction-free environment with a locking door to prevent background noise (no interruptions from kids, pets, traffic, or household sounds).Required Technical Equipment (Not Provided)Windows-based laptop or desktop(Macs, Chromebooks, tablets, iPads are not compatible, you will be asked to share your screen during the interview to test your computer specs)8GB of RAM minimum(16GB preferred)Dual monitors(your laptop or PC is considered one and one additional monitor is needed) and ahigh-quality headsetHardwired internet connection with an ethernet cable only(No Wi-Fi, mobile hotspots, or satellite internet)Download speed:At least20 MbpsUpload speed:At least10 MbpsPing:20 MS or lower,test your internet speed atwww.SpeedTest.net .Be sure to run the test on yourlaptop or desktop computer(not on your phone).Take ascreenshot of your resultsand attach it to your application response.Apply Now!If you meet the qualifications and are ready to get started, reply to this email with:Confirmation that you meet the equipment qualifications and that you have 24/7 availability.A screenshot of your internet speed test performed on your laptop or PC (not your cell phone)https://www.speedtest.net/Spots are limitedand filled on afirst come, first servedbasis, please reply as soon as possible if interested.All of these requirements will be verified in your interview.Note: Some benefits are subject to eligibility requirements, including employment term and other factors.About Us Frontline Group is a W2 employer that does not hire independent contractors.