Build Lead ServiceNow Integration - Remote
Kforce has a client that is hiring a Salesforce Build Lead (Lead Developer). This role will be remote, with first week onsite at the client's office.
Summary
The Build Lead (Lead Developer) serves as the technical lead for ServiceNow delivery, owning solution design, development standards, and technical decision making across integrations, ITSM, and CMDB. This role goes beyond hands-on development by providing technical leadership, mentorship to junior developers, and oversight of quality and best practices, ensuring scalable, secure, and supportable ServiceNow solutions aligned with enterprise needs.
Key Responsibilities
Lead the design and development of complex ServiceNow solutions across ITSM, CMDB, and integrations
Serve as the technical owner for ServiceNow builds, ensuring alignment to platform best practices and architectural standards
Configure and develop advanced workflows, business rules, scripts, and UI components
Design, build, and optimize ServiceNow integrations using REST/SOAP APIs, IntegrationHub spokes, MID Server, and data imports
Define and maintain CMDB data models, CI relationships, governance rules, and automation strategies
Partner with architects, product owners, and stakeholders to translate business requirements into scalable technical designs
Provide technical leadership and guidance to Junior and Mid level Developers, including code reviews and mentoring
Support testing, deployment, defect resolution, and release activities across environments
Ensure documentation of technical designs, configurations, and integration logic
Identify risks, performance issues, and improvement opportunities proactivelyCertifications Required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - ITSM or CMDB
5+ years of ServiceNow development experience, with a focus on enterprise implementations
Strong expertise in ITSM modules (Incident, Problem, Change, Request, Knowledge)
Deep experience with CMDB development, CI relationships, normalization, and data quality controls
Proven experience building and managing ServiceNow integrations (REST/SOAP, IntegrationHub, MID Server)
Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs)
Experience leading or mentoring junior developers in a delivery team
Strong collaboration and communication skills across technical and non technical stakeholders
Nice to Have
Certified Application Developer (CAD)