Casino Host (55065)

*Please note: resume is required for this position Pay Rate: $46,800 starting salary SUMMARY: Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department's guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIESAnalyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)Floor prospect for players of extreme High-ValueAssist with sales goals and target developmentsOrganize, categorize and maintain all players in assigned book of businessAnalyze player profiles for sales calls and expedite appropriate quota of sales callsFill assigned block of hotel roomsCreate VIP event invite lists based on sales goals and strategies and fill events via sales callsAttend sales meetings and training sessionsReview and analyze sales and tracking reportsReview overdue trip report lists (significant decliners) for prompt action letters and sales callsCall/mail list of assigned inactive High-Value playersIdentify and greet in-house coded playersPrepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)Answers calls and handle player correspondenceExpedite player requests and reservations and fulfill player requests for compsAccompany guests to amenity functions (dining, golf, etc.)Perform customer recovery as needed, based on player valueHost VIP events, parties, etc.Make retention calls to coded players (birthdays, special occasions, etc.).Coordinate with internal business partners to retain players across High-Value player segmentsEnsure player development floor office and casino floor are covered at all timesKNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIESKnowledge and Certification Required:High School Diploma/GED or equivalent experience1-year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino HostSkills Required:Accurate and detail-orientedHighly organized and ability to adapt quickly to changing prioritiesStrong computer skills including working with spreadsheetsExcellent written, verbal and interpersonal communication skillsMust be able to read and write EnglishProven to accurately type 35 wpmProficient at phone systems and computer applicationsAbilities Required:Maintain assigned percentage of active players across coded player group (Book of Business).Ability to work fast and efficientlyAbility to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professionalism and credibilityAbility to follow established dress code policies and practice good personal hygieneAbility to independently complete multiple tasks in a professional mannerAbility to speak in a clear, concise and pleasant voiceAbility to strategize job duties and set prioritiesAbility to retain large amounts of information regarding the property and its amenitiesAbility to enthusiastically and professionally sell and/or promote relevant events and promotionsREQUIRED TRAININGTreasure Island guest service trainingTIPS training and certificationDepartment software applications including Player Tracking, Gaming System and Hotel Management SystemsDepartment orientationAny position-related training as determined by department managerPHYSICAL DEMANDS Must be able to walk and / or stand and sit for long periods throughout the dayMust have a good sense of balance, and be able to bend, kneel, stoop and twistMust be able to push, pull and grasp objects occasionallyMust have the ability to independently lift up to 25 pounds occasionallyMust be able to perform repetitive hand and wrist motionsWORKING ENVIRONMENTWork is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smokeMust be willing to work a flexible schedule including all shifts, weekends and holidaysExtensive computer useOccasionally overtime may be requiredOccasionally must deal with angry or hostile individualsHigh volume direct public contact