IT Support Technician

DescriptionSpringfield Utility Board is recruiting for an IT Support Technician DIVISION: Management Information ServicesREPORTS TO: Director of Finance and Information ServicesSTATUS/HOURS: Exempt / Non-Union / Full Time / M - F / 8:00 – 5:00SALARY: $7,118.80/month - $8,325.20/month (position will start at $7,118.80/month)POSTING DATE: Tuesday, April 7, 2026CLOSING DATE: Tuesday, April 21, 2026 at 5:00 p.m. OR when 50 applications have been received – whichever comes first.WORK LOCATION: This position is on-site at our 250 A Street Springfield, OR 97477 location.Job DescriptionPlease visit our website at Class Specifications | IT Support Technician | Class Spec Detailstoread the IT Support Technician job description prior to applying for this position to learn the Major Responsibilities of the position and the required Minimum Qualifications. The job description also lists the Physical and Mental Requirements for the position.Typical QualificationsMINIMUM QUALIFICATIONSExperienceThree (3) years of progressively responsible IT support experience in a professional environment, including supporting end-user computing devices, peripheral equipment, and IT systems administration.Experience providing first-level IT support or help desk services, including troubleshooting hardware, software, and user access issues.Experience with help desk ticketing systems (e.g., Jira, ServiceNow, Zendesk), IT asset management systems, or endpoint security administration preferred.Demonstrated ability to manage multiple concurrent projects, implement standard fixes, and participate in small to medium IT projects (e.g., equipment upgrades, software rollouts).Experience documenting, tracking, and resolving IT incidents, including conducting root cause analysis and implementing corrective actions preferred.Education/Licenses/CertificationsAssociate degree in Computer Network Operations, Information Technology, Computer Science, or a related field or an equivalent combination of education and experience may be considered in lieu of a degree.Coursework, certificate, or degree in Information Technology, Computer Science, or a related field preferred.CompTIA IT Fundamentals (ITF+), CompTIA A+, or similar certifications preferred.Additional certifications in system administration, security such as CompTIA Security+, or project management are preferred.SUBMITTING YOUR APPLICATION MATERIALS The Following Application Materials Are RequiredApplications can be submitted online at: Current Job Opportunities | Sorted by Job Title ascending | Springfield Utility Board Careers (governmentjobs.com)Cover LetterResumeSUB encourages all qualified individuals to apply. SUB is committed to cultural diversity, equity and inclusion, and does not discriminate on the basis of any protected status, including disability and veteran status. What to Expect from our Selection Process Applicants are screened based upon their relevant knowledge, abilities, skills, qualifications, experience, education and training. Information related to education, certification/licensures and experience must be verifiable on your application to be given credit. Avoid referencing your resume in the job duties section of the application. Incomplete applications may be disqualified. The selection process varies according to the position and can include but is not limited to supplemental questionnaires, written or skill tests, interviews, and job-specific assessment processes. All testing and selection processes will be done in accordance with the Oregon Veterans’ Preference in Public Employment Law. In addition, reference checks, driving record checks and criminal background checks may be required dependent on the position. Specific positions also require applicants to have an Oregon driver’s license, physical examination and/or a drug test prior to employment.NOTE: This announcement is intended as a general recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.Supplemental InformationAbout SubSpringfield Utility Board is an independently operated municipal electric and water utility governed by a locally-elected board. Serving 25+ square miles in and around the City of Springfield, Oregon (pop. 55,000), the utility offers its customers some of the lowest water and electric rates in the Pacific Northwest. SUB is a customer-owned community resource. Like other customer-owned utilities, SUB has a three-pronged mission: to provide excellent customer service, to keep rates low and affordable, and to support the community it serves. SUB achieves this because, unlike privately held utilities which look to provide profits to investors, SUB is owned by and responsible to the people it serves. And, because SUB is an independent agency, and not a department of the city, all of the rates paid go directly back into operating the utility.SUB is a great place to work! Our employees are valued, respected and appreciated for their skills, knowledge and the diverse backgrounds that they bring to SUB. We’re proud of our talented employees and their accomplishments to make SUB the best and most cost-effective utility we can be!THE COMMUNITYSpringfield is a family-friendly community located in the south Willamette Valley and nestled between the McKenzie and Willamette Rivers, both known for excellent fishing. The Eugene-Springfield metropolitan area is easily accessible by Interstate 5 and Oregon’s second largest airport. The region is home to several colleges, including the University of Oregon, and provides activities for a wide variety of interests, including performing arts, sports, and outdoor recreation.SUB’S MISSIONThe Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the citizens and businesses of the Springfield community.In Providing These ServicesSUB’s five-member governing Board will require the principles of cost-effectiveness and continuous quality improvement to be applied to all programs, functions and projects conducted by SUB, in recognition of SUB’s long-term responsibility to deliver services.In addition to providing the types of services that meet customers’ utility needs, SUB shall also strive to:Keep the costs of its services affordable;Provide for prudent financial reserves;Ensure that all services offered and provided by SUB meet or exceed the community’s standards for quality & safety;Continue to study opportunities and pursue options that provide value to SUB’s customers.The Board believes that SUB’s mission is best accomplished through a strong team relationship between the Board and management. This partnership will provide consistency of purpose and direction to the organization and empowers employees to continue to build the kind of organization necessary to meet customers’ utility needs.We offer a complete benefits package to full-time employees including:Health Insurance Dental Insurance Vision Insurance Retirement Plan Deferred Compensation Plan Flexible Spending Account Life Insurance Long-Term Disability Short-Term Disability 11 Paid Holidays Competitive Paid Time Off Plan Yearly Cost of Living Increase – Subject To Board Approval01Do you have three (3) years of progressively responsible IT support experience in a professional environment, including supporting end-user computing devices, peripheral equipment, and IT systems administration?YesNo02If you answered yes to the previous question, please explain your three (3) years of progressively responsible IT support experience in a professional environment, including supporting end-user computing devices, peripheral equipment, and IT systems administration. If not applicable, mark N/A.03Do you have experience providing first-level IT support or help desk services, including troubleshooting hardware, software, and user access issues?YesNo04If you answered yes to the previous question, please describe your experience providing first-level IT support or help desk services, including troubleshooting hardware, software, and user access issues. If not applicable, mark N/A.05Do you have experience with help desk ticketing systems (e.g., Jira, ServiceNow, Zendesk), IT asset management systems, or endpoint security administration?YesNo06If you answered yes to the previous question, please describe your experience with help desk ticketing systems (e.g., Jira, ServiceNow, Zendesk), IT asset management systems, or endpoint security administration.07Do you have demonstrated ability to manage multiple concurrent projects, implement standard fixes, and participate in small to medium IT projects (e.g., equipment upgrades, software rollouts)?YesNo08If you answered yes to the previous question, please explain your demonstrated ability to manage multiple concurrent projects, implement standard fixes, and participate in small to medium IT projects (e.g., equipment upgrades, software rollouts). If not applicable, mark N/A.09Do you have experience documenting, tracking, and resolving IT incidents, including conducting root cause analysis and implementing corrective actions?YesNo10If you answered yes to the previous question, please explain your experience documenting, tracking, and resolving IT incidents, including conducting root cause analysis and implementing corrective actions. If not applicable, mark N/A.11Do you have an associate degree in Computer Network Operations, Information Technology, Computer Science, or a related field? Or have an equivalent combination of education and experience in lieu of a degree?YesNo12If you answered yes to the previous question, please list your degree or explain your combined education and experience. If not applicable, mark N/A.13Do you have coursework, certificate, or degree in Information Technology, Computer Science, or a related field?YesNo14If you answered yes to the previous question, please list your coursework, certificate, or degree in Information Technology, Computer Science, or a related field. If not applicable, mark N/A.15Do you have CompTIA IT Fundamentals (ITF+), CompTIA A+, or similar certifications?YesNo16If you answered yes to the previous question, please list your CompTIA IT Fundamentals (ITF+), CompTIA A+, or similar certifications. If not applicable, mark N/A.17Do you have additional certifications in system administration, security such as CompTIA Security+, or project management?YesNo18If you answered yes to the previous question, please list your any additional certificates you have. If not applicable, mark N/A.19Do you understand that this position is fully on-site in Springfield, Oregon?YesNo Required Question