Credit and Collections Specialist I (65927)

Credit and Collections Specialist ISalary Range: $23.00 - $25.00 HourlyLocation: Jacksonville, FL 32218OverviewAlong with a competitive paycheck, you will also get to enjoy a full suite of benefits including:Sick Time - 5 daysVacation Time - Earn up to 2-weeks on your first year of employmentPaid and Floating HolidaysPremium FREE Medical and Dental coverage optionsVision Insurance401(k) with company matchingLife InsuranceDiscounts on Tires and WheelsOpportunity for advancementWe want to hear from you if you:Pride yourself in providing excellent customer serviceHave proven time management masteryHave the ability to work independently and in a teamPride yourself on solving problems efficientlyEssential Responsibilities:Review weekly aging, identify the following:COD accounts in need of payment and/or reconciliationTerms accounts in need of payment and/or reconciliationAccounts rolling into 30 + past due.Slow payers change in payment trend/red flagsPayment plan and special arrangements are paid timely and brought to attention if in defaultComplete account reconciliation in timely mannerDiscuss and review concern accounts with Specialist IIAssist with monitoring Soft Hold Orders. Ensure items are addressed within a reasonable timeframeAbility to analyze, and make quick judgement call, in the best interest of the company, while maintaining the relationship with the customerCommunicate delays and non-release with Whse/Sales Rep within reasonable timeframeAddress cause of hold and action plan for resolution; to avoid recurrencesClearly document all internal and external communication in NetSuite, weekly summary, and detailed aging reportVerbal and written communication with customers and sales reps regarding overdue balances and account status is clear and professionalCollection calls are made with intent to keep and improve customer relationsProvide excellent customer service to internal team members and external customers, alwaysRespond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionallyGenerate StatementsProcesses request for invoice copies, statements, refund, signed proof of delivery, timelyAssist with variety of other task and special projects as assignedRequired Qualifications and Skills:1 - 2 years' experience in Accounts Receivable, credit function and customer service orientated role or a similar or related positionExcel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, TwistExperience in corporate collections and interaction with a large customer baseExperience in a high-volume call centerPreferred industry experience; tire/wheels, auto parts, manufacturing, distributionKnowledge in NetSuite a plus