Senior Account Manager

About the team: The Account Management team is the cornerstone of DataDome, balancing business growth with customer centricity to drive retention, expansion, and long-term value.You’ll be joining a dynamic group of four Account Managers based in NYC who are passionate about solving complex problems, meeting customers face-to-face, and representing DataDome at industry events. We thrive on collaboration and are committed to maximizing protection across every attack surface and every stage of the customer journey.As we continue our global expansion, we're looking for an Account Manager to join our NYC team and contribute to our mission of delivering exceptional value and security to our customers. This role reports directly to the US Manager, Account Management, and supports a portfolio of high-impact accounts including: Best Western, AllTrails, Saks, Etsy, SoundCloud, Petco…You will be more specifically responsible forEnsure our Customers achieve their objectives with The DataDome solutionDrive the best customer experience as a trusted advisor throughout the Customer lifecycleSecure 100% of contracts’ renewalsTrigger satisfaction to promote expansion opportunitiesExpand customers’ revenue through additional products and servicesYour scope:Know your assigned accounts: understand their business, challenges, and objectives expected with bot protectionGuide your customers through each step of DataDome's customer journey: trigger the right next steps to achieve value faster and align adoption with their internal goals and KPIsBuild a solid base of reference-able users from your accounts and turn them into promoters and DataDome ambassadorsCultivate champions and engage them in co-writing customer stories, speaker engagements and sharing feedback and experience on peer to peer review sites (eg G2.com)Collaborate with Technical Account Managers to assess maturity of adoption, uncover blockers, and implement tailored action plans to increase platform utilizationAnticipate any threats and risk zones that could prevent customers from achieving their goals, being satisfied or renewing their contract, and build a risk mitigation plan or escalate as neededOwn the full renewal motion from discovery to negotiation and close—ensuring timely signatures and identifying upsell levers based on tangible customer valueOwn the full renewal and expansion motion—from discovery to negotiation and close—driving timely renewals and identifying upsell and cross-sell opportunities that deliver clear, added value to the customer.It would be great if...At least 5+ years in a business oriented and client facing position such as Account Management or Customer Success Management rolesProven experience handling complex negotiationsTrack record in achieving gross retention rate and exceeding net retention ratePrevious experience in a B2B SaaS environment is mandatoryExperience working with technical / corporate IT personasBachelor’s Degree or equivalent experienceBonus Points if you have...Experience in Bot Management or related technologiesA background selling to Cybersecurity personas or within the Cybersecurity industryWhat’s in it for you?Hybrid work setup with access to our Soho office in NYC + $50 monthly allowance for those coming to the office regularly (at least 10 days per month) + $500 stipend to help you set up your ideal home workspace.Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your bestA $100 annual allowance is provided for a leisure activity of your choice in SportsProfessional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your managerEvents & Team building: #We care and we have fun! We organize Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our CultureParent Care: Gifts & care packages to celebrate growing familiesPTO: 20 paid time off days, 5 sick days and 2 floating holidays + 12 national holidays401 K eligibility + matchingWhat are the next steps?A Talent Acquisition Manager will contact you for a first chatYou will then meet with our US Manager, Account ManagementYou will do a 1h work session on typical client situations the AM leads + (an)other member(s) of the teamYou x Member of the leadership team - The closeness of the teams and a shared culture are central to DataDome’s success. You meet a member of our leadership team to make sure DataDome is the right setting for you to thriveYou x The CEO - Let’s solidify it is a great fit for both!Welcome to DataDome!DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the 2024 Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 400 billion attacks annually. Experience protection that outperforms with DataDome.DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.