Operations Manager

Operations ManagerRCG Recognizing Children's Gifts is a growing, mission-driven children's healthcare organization specializing in Applied Behavior Analysis (ABA) therapy. Our work is centered on one simple but powerful belief: every child has unique strengths, and with the right support, those strengths can be developed into lifelong skills. Our Reston, Virginia location is part of an expanding network designed to bring high-quality, compassionate, and evidence-based care to families across the region. We are building something specialan environment where children thrive, families feel supported, and team members grow professionally and personally.The Opportunity We are seeking a highly organized, proactive, and people-centered Operations Manager to help lead the day-to-day operations of our center. This role is critical to the success of the location. You will work closely with clinical leadership, support staff, and families to ensure operations run smoothly, efficiently, and in alignment with RCG's high standards of care. If you are someone who thrives in a fast-paced, purpose-driven environment and enjoys building systems, leading teams, and making a meaningful impact, this is an exciting opportunity to help stand up and grow a center from the ground up.What You'll DoLead and manage daily operations, including scheduling, intake coordination, and billing supportSupervise and support administrative and operations staff, providing coaching, training, and performance feedbackServe as a key point of contact for families, insurance providers, and community partnersPartner with clinical leadership to ensure operational workflows support high-quality care and complianceDevelop and refine processes to improve efficiency, organization, and the overall family experienceMonitor budgets, expenses, and resource allocation in collaboration with leadershipEnsure compliance with Virginia state regulations, payer requirements, and internal standardsOversee facility operations, vendor relationships, and supply managementSupport hiring, onboarding, and retention efforts for center staffTrack and report key operational metrics to support decision-making and growthWhat You BringBachelor's degree in Business Administration, Healthcare Administration, or a related field (Master's preferred)35 years of operations management experience, ideally in healthcare, behavioral health, or pediatric servicesStrong understanding of insurance processes, authorizations, and healthcare complianceProven ability to lead, motivate, and develop teamsExceptional organizational, problem-solving, and communication skillsComfort working in a dynamic, growing environment where processes continue to evolveProficiency in Microsoft Office, Google Workspace, and scheduling or practice management systemsBilingual (English/Spanish) strongly preferred to support our diverse communityCompetitive salary based on experienceComprehensive benefits (medical, dental, vision)Paid time off and holidaysOngoing professional development and growth opportunitiesA collaborative, supportive team environmentThe opportunity to make a meaningful impact in the lives of children and families every dayAt RCG, we lead with purpose. We value teamwork, integrity, and a commitment to excellence. We believe that when we invest in our people, we create better outcomes for the families we serve.