Operations Manager

Splash Into Your Next RoleSKYLAKE Adventures is a year-round destination in Sheridan, Indiana, offering a self-paced experience where guests design their own adventure. From relaxing by the crystal-clear lagoon with toes in the sand to spending the day conquering thrilling water and land attractions, every visit unfolds within a stunning natural setting.We’re looking for passionate, reliable team members who thrive in a collaborative environment and take pride in delivering safe, exceptional operations and unforgettable guest experiences.SnapshotThis is a full-time, on-site role for an Operations Manager at SKYLAKE Adventures. The Operations Manager will report directly to the General Manager and oversee daily operations, manage the MOD program and ensure smooth functionality across all departments.What You’ll Be DoingResponsibilities include staff management, coordinating schedules, implementing effective processes, maintaining safety standards, and identifying opportunities for operational improvements. The Operations Manager will monitor operational KPIs, guest feedback, and service recovery efforts. They will champion safety, regulatory compliance, and emergency preparedness across the park. Additionally, the OM will assist Human Resources and the General Manager to recruit, train, coach, and lead department managers, supervisors, and frontline teams. This role requires consistent interaction between teams to ensure an enhanced guest experience.What Makes You a FitAbility to lead and manage diverse teams and foster a positive work environment.Knowledge of water attractions and activities, with the potential to become an SGE instructor.Enjoy working in a fun and high energy environment.Proficiency in coordinating operations, streamlining workflows, and executing action plans effectively.Commitment to ensuring a high standard of guest satisfaction and resolving complaints efficiently.Knowledge of safety protocols, regulatory compliance, and risk management in operational settings.Ability to assess challenges and implement effective solutions.Strong communication skills with both internal teams and guests.Experience in hospitality, leisure industry, or theme park operations is a strong advantage.Why You’ll Love Working HereLead at a one-of-a-kind, year-round adventure destination where innovation and fun go hand in handShape the guest experience and team culture from the ground upCompetitive salary with a comprehensive benefits packageMedical, dental, and vision insurance options to support your well-beingRetirement savings plan to help you plan for the futurePaid vacation and company-recognized holidays to rest, recharge, and enjoy life outside the parkOpportunities for professional growth as SKYLAKE expandsAn energetic, outdoor work environment that never feels like a desk-only jobThe chance to make a real impact—on guests, teams, and the future of SKYLAKEThis position is classified as exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in a water-based environment and remaining active for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.