Front Office Host

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.Our mission is to care for people so they can be their best!Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.Hourly Rate: $17.00Position Overview: Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host.Job Functions & Responsibilities:Bringing your unique personality to our team of dedicated Front Office HostsIncreasing guest satisfaction scores by creating connections with our guestsTaking ownership in providing a memorable experience - from checking in through to checking outTaking care of internal as well as external phone callsAddressing guest complaints and requests in a timely mannerBeing pro-active in working towards achieving our team and hotel goalsA true desire to satisfy the needs of othersMust be able to work in a fast-paced environmentAbility to work a flexible schedule during the week, including weekends and holidaysPrevious front desk agent experience is a plusOur Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / InclusionFull Time Benefits:Medical/Dental/Vision InsuranceHealth Savings Plan and Flexible Savings Plan with Medical CoverageColleague Discounted Room Rates12 Complimentary Room Nights (based on availability)Paid Time Off2 Floating Holidays8 Paid HolidaysGrowth OpportunitiesReferral BonusRecognition & RewardsBasic Life InsuranceSick DaysFriends & Family Room Rates401(k)?(Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)Employee Stock Purchase Plan (5% discount)Complimentary ParkingComplimentary Meal During Each ShiftEmployee Assistance Program (EAP)Hyatt Property Restaurant/Coffee Shop Discount