Hotel Front Desk Agent -Pm Shift

Job Description Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:$17.50 - $18.50 hourlyResponsibilities:Handle customer complaints as necessaryPerform regular bookkeeping duties: make sure hotel guest information is current and correctGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersWork with the housekeeping staff to ensure rooms are ready for new guestsTake incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsQualifications:High school diploma, GED, or equivalentExcellent time management skills, organizational skills, customer service skills, and interpersonal skillsWell-versed in taking telephone calls and handling stressful situationsHas previous experience or working knowledge of Microsoft Office and reservation management systems1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredAbout CompanyJoin Our Team at Embassy Suites by Hilton Colorado SpringsAt Hilton, we’re more than hospitality—we’re about people, purpose, and growth. When you join our team, you step into a culture built on integrity, service, and teamwork. We’re proud to be recognized as one of the best places to work because we invest in our people and their future.Here, your work truly matters. Every detail you handle creates moments guests remember and helps shape a workplace you can be proud of. You’ll be supported by leaders who listen and care, with opportunities to learn, grow, and advance your career.We’re part of something bigger than just a hotel. Together, we’re building a culture where high standards meet genuine care. If you’re ready to make an impact, develop your skills, and be part of a team that celebrates success—come grow with Hilton.Be part of something bigger. Build your future with Hilton.