Remote Senior Manager, Contact Center & Workforce Strategy

Lands' End is seeking a Senior Manager, Contact Center to lead outsourced partner operations and workforce strategies. This fully remote role requires strategic oversight of BPO contact centers and effective management of workforce planning efforts to ensure optimal performance and customer experience. Ideal candidates will have extensive leadership experience, particularly in contact center settings and workforce management, and a strong analytical skill set to drive performance improvements.#J-18808-Ljbffr