GCS Reporting Analyst

Job Title: GCS Reporting Specialist Are you a data-driven problem solver with a passion for automation and analytics? EliteHire Solutions is seeking a skilled GCS Reporting Specialist for a global leader in customer service excellence. Join a dynamic, innovative team that values trust, inclusion, and winning together. Be part of a company that shapes the future of live events and experiences. Job Overview: We are looking for a GCS Reporting Specialist with expertise in writing SQL code, data analysis, and automation. This role focuses on building systems that streamline reporting, enhance operational performance, and support strategic decision-making in a high-volume call center environment. Responsibilities: SQL Development: Write and optimize SQL queries to pull, analyze, and manipulate data for reporting and automation purposes. Excel Mastery: Use advanced Excel skills to interpret data, create pivot tables, and automate workflows that reduce manual processes. Data Automation: Develop automated systems to streamline reporting processes by using data analysis to write code that automates key functions based on data insights. Dashboard Development: Create and maintain dashboards that provide actionable insights for the Customer Service Department. KPI Tracking: Establish and track key performance indicators (KPIs) to monitor operational performance and drive continuous improvement. Request Management: Manage incoming requests for new dashboards, data corrections, and reporting changes. Documentation: Maintain clear documentation of code, data models, and automation processes. Data Integrity: Ensure the accuracy and integrity of data through regular testing and validation. Qualifications: 2+ years of experience with SQL and procedural programming languages. Strong understanding of Excel and the ability to use it for advanced data analysis and automation. Experience building and maintaining dashboards in tools such as Tableau, Power BI, or similar. Ability to analyze complex data sets, identify trends, and automate systems for improved efficiency. Strong communication skills to explain complex data to non-technical stakeholders. Bachelor’s degree in a STEM field, Economics, or equivalent experience. Experience in a customer service or call center environment is preferred. Work Environment: This full-time role requires three days in-office per week for cross-functional collaboration. Occasional weekend or evening work may be needed during peak times. Equal Employment Opportunity Statement: EliteHire Solutions is committed to providing an inclusive and diverse workplace. We encourage applicants of all backgrounds to apply and join us in our mission to create the best customer experiences in live events. Job Type: Full-time Pay: $80,000.00 - $85,000.00 per year Experience: Data analysis skills: 2 years (Required) SQL: 2 years (Required) Dashboard development: 2 years (Required) Call center: 1 year (Preferred) Ability to Relocate: Atlanta, GA 30338: Relocate before starting work (Preferred) Work Location: Hybrid remote in Atlanta, GA 30338