Customer Success Manager

At Two Bear Capital we believe in partnering with our portfolio companies to build the best teams possible. I look forward to hearing from you for Rainfall Health's newest position, Customer Service Manager.Job Title: Customer Success ManagerLocation: San FranciscoType: HybridAbout Rainfall Health: We're a fast-growing health tech company on a mission to make care delivery smarter, faster, and more equitable. Our platform helps health systems and provider groups streamline clinical workflows and close care gaps. Leveraging AI to drive meaningful healthcare impact for patients.Rainfall Health is seeking a dynamic Customer Success Manager to support customers across Rainfall Health’s suite of products. As the Customer Success Manager you will serve as the primary point of contact for assigned accounts and are responsible for cultivating and maintaining strong customer relationships. You ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.This role is extremely collaborative with other Rainfall Health teams and will work alongside the Leadership Team, Engineering, Product, Sales and Marketing, to synthesize, drive alignment, and set the tone for customer excellence internally and externally.What You'll DoOwn a portfolio — Manage a book of 15–25 health system and provider group accounts from onboarding through renewal, serving as their primary point of contact.Drive adoption — Build tailored success plans, lead EHR-workflow training, and partner with clinical champions to embed the product into daily care routines.Protect and expand revenue — Monitor health scores, proactively surface churn risk, and identify expansion opportunities — coordinating with account executives to grow ARR.Be the voice of the customer — Synthesize product feedback, escalate technical issues with urgency, and advocate internally for roadmap priorities that move the needle for health systems.Navigate complex stakeholders — Build relationships across CMOs, CNOs, IT directors, revenue cycle leads, and frontline clinical staff — translating between technical and clinical audiences.Report on value — Deliver quarterly business reviews with clear ROI narratives tied to utilization, outcomes, and cost metrics that matter to health system executives.What We're Looking For3–6 years in customer success, account management, or implementation, with at least 2 years selling into or serving health systems or provider organizationsFluency in health system dynamics — you understand Epic, Cerner, care coordination workflows, and the challenges facing today's health systemsDemonstrated experience managing enterprise renewals and driving net revenue retention above 110%Excellent communicator who can distill complex technical concepts for clinical and executive audiences alikeData-driven mindset — comfortable in Salesforce, Gainsight or ChurnZero, and BI tools to build success metricsHigh ownership mentality and the ability to operate with limited structure in a Series A environmentQualificationsAt least 4 years of account management experience, preferably in tech start up or healthcareStrong empathy for customers and passion for revenue and growthStrong understanding of value drivers in recurring revenue business modelsExcellent communication and interpersonal skills, both written and verbalAbility to identify and resolve problems effectivelyGoal and results oriented and easily adapts to changeWorks well within a team environmentNice to HaveExperience with value-based care modelsBackground in health IT implementationPrior startup (seed–Series B) experienceFamiliarity with CMS quality programs (HEDIS, Stars, MIPS)This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may be adjusted as the needs of the organization evolve.Rainfall Health is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.