HR Business Partner - Skillcloud HCM Solutions

Job SummaryThe HR Business Partner leads and manages critical HR functions for our clients and provides strategic guidance and support across the employee lifecycle. This role manages employee relations, onboarding/offboarding processes, FMLA administration, and performance management for our clients. The HRBP also oversees the creation and facilitation of employee and manager training programs, developing strategic plans for performance reviews, and partners with various 3rd party platforms. The HR Business Partner also serves as the client-facing project manager, overseeing project work completed by HR Generalists and Data Services, reviewing open cases, and ensuring successful project outcomes.Key ResponsibilitiesClient RelationsBuild and maintain positive relationships with clients, seeking feedback to confirm satisfaction with services and delivering support that aligns with each client’s scope of work.Client CommunicationMaintain routine weekly or biweekly contact with clients, business owners, leaders, and key stakeholders for ongoing HR consulting and guidance.Client RetentionProactively seek new initiatives and projects that optimize client HR functions while identifying opportunities to extend client agreements and strengthen relationships that support ongoing work and business referrals.Employee RelationsAct as the main point of contact for employee relations issues, resolving conflicts and promoting a positive workplace culture.Employee Onboarding/OffboardingManage the full employee lifecycle, from onboarding new employees to overseeing offboarding processes.FMLA AdministrationAdminister FMLA and other leave programs, ensuring compliance with federal, state, and local regulations.Employee & Manager TrainingFacilitate the creation and delivery of training programs for employees and managers, focusing on skills development, leadership, and compliance.Performance Review StrategyLead the discovery and planning phases for performance review processes, ensuring they align with business objectives and employee development goals.Strategic Partnerships & PlanningCollaborate to drive strategic HR initiatives related to organizational structure, compensation, recognition, and employee engagement.Client-Facing Project ManagementServe as the project manager for client-facing HR initiatives, ensuring the successful completion of projects managed by HR Generalists and Data Services. Review open cases in Service Cloud and provide guidance to ensure timely resolution and client satisfaction.Benefits & Compliance OversightOversee the administration of benefits programs and ensure compliance with all relevant HR policies and labor laws.Data Review & AnalysisRegularly audit and review HR data to ensure accuracy and compliance, and make recommendations for improvements where needed.Internal SupportPerform other related HR responsibilities as needed that support the goals of the organization and the client support team.QualificationsQualificationsBachelor’s degree in Human Resources, Business Administration, or a related field 5-7 years of experience in human resources, with a focus on employee relations, compliance, and project managementStrong experience in employee onboarding, offboarding, and FMLA administrationExperience with HR platforms such as Lattice, Salary.com, Nectar, and Service CloudExcellent communication and interpersonal skills, with the ability to manage client relationships and lead projects effectivelyStrong leadership and strategic thinking skills, with a focus on employee development and business alignmentProficiency in HRIS systems and Microsoft Office SuitePhysical RequirementsAbility to sit or stand for extended periodsAbility to use a computer for long periodsAbility to move between office spaces and meeting areasWork EnvironmentStandard office environment with regular interaction with employees and across the organizationOccasional travel to other locations for meetings or events depending on business needsWe are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the businesses we support.Powered by JazzHRj3cx66DLah