Clerk-Call Center

Customer Service RepresentativeUsing a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures Gathers information, researches/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Provides functional guidance, training and assistance to lower level staff as mentor Provides assistance, training and troubleshooting support to lower level staff as mentor Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness All other duties as assigned