Customer Service Representative

To provide complete Customer Account management pertaining to any and all customer issues including communication of Customer Accounts issues and proactive communication of customer capacity, as well as soliciting freight where needed. Essential Duties and Responsibilities include the following: 1. Enter orders 2. Schedule appointments for entered orders via phone, email, or Customer websites 3. Follow up on loading and delivering of orders / Track & Trace 4. Monitor detention times on pickup and delivery of orders 5. Obtain billing / accessorial information for orders as needed 6. Monitor Customer trailer pools 7. Understand and monitor committed customer lanes and volumes 8. Accept, reject, and update EDI data 9. Visit current and/or potential customers-travel required 10. Track, post and communicate service results 11. Index and image orders and related customer service materials 12. Plan areas to match available freight with available trucks 13. Post available trucks needing covered and loads needing to be brokered 14. Make phone calls necessary to solicit freight or cover available loads 15. Set up Carriers on tracking websites 16. Monitor, call, email, process freight solicitation boards 17. Complete daily checklists and turnover ensuring all work is complete 18. Other duties as assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma required, Associate Degree preferred and one to two years of related customer service experience. Language Skills Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Strong verbal and written communication skills. Knowledge of geographical areas across the United States. Reasoning Ability Ability to apply common sense to carry out written or oral instructions. Ability to deal with problems involving variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of AS400 Innovative Transportation software to process orders and enter data, Microsoft Excel, Word, Outlook and QuickBooks. Work Environment Professional atmosphere that will be stressful at times with high inbound call volumes requiring the ability to multi-task. Overnight travel and weekend work may be required. Physical Demands Low physical demand. Job Type: Full-time Pay: From $20.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Ability to Relocate: Milan, IN 47031: Relocate before starting work (Required) Work Location: In person