Client Care Coordinator

Description Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body with over 55 locations nationwide. Our highly trained experts are the industry's best, renowned for personalized service and delivering safe, effective, medically‐proven treatments that achieve optimal results. Position Details Department: Administrative Location: Burlingame Compensation: $20.00 - $28.00 / hour Responsibilities Available to work any shift to support business needs, including weekday, weekend, evening, opening and closing shifts. Provide excellent client care and customer service. Answer and screen a high volume of inbound phone calls. Manage appointments (schedule, move, and cancel). Actively promote the clinic's treatments, services, products, programs, promotions, and discounts. Provide accurate, immediate responses to all client requests to ensure complete satisfaction. Accurately complete client transactions. Manage multiple responsibilities while maintaining composure and prioritizing clients. Perform opening and closing duties of the clinic. Perform basic administrative tasks including mailing, faxing, sorting, typing, and filing. Maintain confidentiality in all client matters in accordance with company policy. Assist with additional duties and projects as assigned by management. Qualifications High School Diploma or GED required; Associate's degree preferred. 1+ year of customer or sales experience required; experience in an aesthetic setting preferred. Exceptional customer service skills. Efficient, productive in a fast‐paced environment. Strong multi‐tasking, prioritizing, and organizational skills. Team player who can work independently with minimal supervision. Proficient with Internet, Outlook, Excel, Word, and quick software learning. Social media experience is a plus. Excellent written, verbal, and interpersonal skills. Attention to detail and accuracy. Consistent good judgment, strong character, ethics, and high standards of performance. Medical office experience and understanding of cosmetic procedures, skin‐care products. Experience with Zenoti or other POS systems preferred but not required. Physical Requirements Prolonged periods of: Sitting at a desk and working on a computer. Repeating similar movements. Talking and hearing. Occasional periods of: Standing, walking, using hands and fingers, handling or feeling. Reaching with hands and arms. Climbing or balancing, stooping, kneeling, crouching, or crawling. Occasionally lifting up to 20 pounds and sometimes up to 30 pounds. Benefits Competitive benefits package including generous employee discounts, friends & family discounts, paid holidays, a 401(k) plan with company match, and, for full‐time employees (24+ hours), Medical, Vision, and Dental insurance. SkinSpirit participates in E-Verify. Privacy policies and relevant legal notices are provided on the company website. SkinSpirit is an equal‐opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs. #J-18808-Ljbffr