Customer Service Representative

*Job Title –* Customer Service Representative *Location -* Augusta, GA 30907 *Work Mode – *Onsite Role *Type –* Contract Role *Duration *– 6+ Months Contract *Interview* – In Person *Job Description* *KEY COMPETENCIES* * Customer Focus—stays in tune with internal and external customer expectations about quality and service; seeks input from customers and acts on it; makes customer satisfaction a business priority; takes customer comments and complaints seriously; focuses on what is best for customer. ? * Adaptability—responds resourcefully to rapid change and ambiguity. Works constructively under pressure. Encourages change. ? Communication—keeps two-way communication flowing with key stakeholders (customers, shareholders, employees, etc.). “Over-communicates” key messages about Artech to internal and external audiences. Delivers clear and effective verbal and written messages. * Ethics / Acts with Integrity—demonstrates principled leadership and sound business ethics. Shows consistency among values and builds trust with others through building credibility and follow-through on commitments. * Initiative—seeks new opportunities for business development, quality improvement and personal learning and takes appropriate risks to make them a reality. * Shaping and Driving Strategy—has a clear business focus and develops aggressive strategies to achieve competitive advantage. Translates vision and strategies into practical objectives and “street-smart” actions. Drives for results. Holds others accountable by monitoring and measuring performance. * Sound Judgement and Decision Making—applies broad knowledge when addressing complex issues. Defines issues clearly. Takes all critical information into account to make timely, tough decisions. * Team Player—promotes effectiveness of Artech as a whole by supporting common processes and measurements. Works effectively in partnership with others both across Artech and with customers to achieve business goals. *MINIMUM REQUIREMENTS * * Outstanding Customer Service skills. * Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving. * Basic math skills, data entry skills, and sales aptitude * Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills. * Ability to multitask in a fast-paced environment. *PREFERENCES * * Previous Customer Service experience in a high volume * 2+ years of Call Center experience or equivalent required * High school diploma or the equivalent * 18 Years of age or older TA01 Pay: $17.00 per hour Work Location: In person