Senior Director Systems Operations

DSI Systems Inc., an authorized AT&T partner and leading provider of sales enablement solutions, is seeking a Senior Director, Systems Operations to lead the strategy, governance, and optimization of the enterprise platforms that power our sales, customer support, and field organizations. This executive-level role is responsible for the performance, scalability, security, and innovation of mission-critical systems, including contact center technologies, CRM and support platforms, and AI-driven enablement tools.Reporting to the Senior Vice President of National Sales, the Senior Director will define and execute a long-term systems strategy aligned with business growth objectives. This leader will drive cross-functional collaboration, oversee enterprise integrations, strengthen vendor partnerships, and build a high-performing Systems Operations team to ensure technology capabilities continuously advance operational excellence and customer experience.About DSIFounded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.ResponsibilitiesDefine and execute a multi-year enterprise systems architecture and optimization roadmapOversee administration, performance, and continuous improvement of contact center platforms, CRM, and support systemsEnsure system reliability, uptime, data integrity, security, and compliance across all enterprise platformsLead vendor strategy, negotiate service-level agreements, and manage critical incident resolutionEvaluate, implement, and optimize AI-driven tools to enhance performance, coaching, and analytics capabilitiesDrive enterprise initiatives including Single Sign-On, integrations, and system interoperabilityPartner with Sales, Support, Field Operations, IT, and Training to align platforms with operational needsLead, develop, and mentor a high-performing Systems Operations teamPromote user adoption through communication, training alignment, and documentation standardsQualifications10+ years of experience in enterprise systems, IT operations, or technology management5+ years of leadership experience overseeing enterprise platforms and technical teamsStrong expertise in contact center technologies and CRM or support systemsExperience with system architecture, integration, and performance optimizationDemonstrated ability to manage vendors and negotiate service agreementsStrong communication skills with the ability to influence cross-functional stakeholdersBachelor's degree in Information Systems, Business, or related fieldPreferred QualificationsExperience with AI-driven coaching or analytics platformsBackground supporting Sales Operations, Customer Support, or Training functionsExperience leading large-scale system implementations or enterprise integrationsAdvanced certifications such as ITIL, PMP, or relevant platform credentialsBenefitsMedical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period401k Plan with employer matchingPaid vacation, personal/sick days, and bereavement timeEmployee Profit Sharing Program50% AT&T wireless discountPaid trainingAdvancement opportunities, we prefer to promote from within!J-18808-Ljbffr