Technical Service Rep - Support Engineer

Salary: $74,000 - 95,000 per year Requirements: Bachelor of Science degree, Associate degree, or Technical/Trade certification preferredBackground in refrigeration, HVAC, or electronics is advantageousExcellent verbal communication skills and a friendly phone demeanorProficient in computer applications, particularly MS OfficeStrong organizational skills with attention to detailCapable of following multi-step processes and taking direction easilyAbility to work independently without close supervisionMinimum of 3 years experience in technical service or sales preferredMust be able to lift up to 50 lbs and have familiarity with machinery and tools Responsibilities: Provide technical telephone support for medical grade refrigerators and freezersRespond to product inquiries from customers and sales representatives via phone and emailAssist with product selection, installation, operation, and maintenance of refrigeration equipmentManage service calls with independent field service providersDiagnose root causes of service-related issues and implement corrective measuresDocument all service activities diligently in IssueTrakIdentify necessary spare parts and coordinate their delivery to the fieldMaintain communication with customers and sales representatives across North AmericaFacilitate and present technical training for new staff and outside sales representativesCollaborate with Sales, Marketing, and Executive Management to update product informationUtilize information systems for data retrieval and order processingAttend assigned professional workshops and seminarsRepresent Horizon Scientific at trade shows, distributor meetings, and training eventsPerform additional duties as assigned based on business needs Technologies: SupportMarketingLESS More: At Standex, we are a diversified global manufacturing company with a focus on quality and innovation across our five segments. Our Scientific Solutions division, located in Summerville, South Carolina, is a rapidly growing manufacturer and distributor of medical and laboratory equipment catering to pharmaceutical, biotech, hospital, and university markets. We offer a variety of benefits including competitive salary, comprehensive healthcare plans, 401K with company match, life insurance options, and generous paid time off policies. Our 100,000 sq. ft. facility is equipped with advanced technology, allowing us to maintain our commitment to excellence. last updated 13 week of 2026