Hotel Front Desk Agent

About UsAt the Fairfield Inn & Suites Hartford Airport in Windsor Locks, CT, we pride ourselves on creating a warm and welcoming atmosphere for every guest who walks through our doors. Whether they're here for business or leisure, we believe exceptional service starts at the front desk — and that's where you come in.Position SummaryThis is a part time position, we are currently seeking someone with open availability who can work Friday's third shift, 11PM-7AM in addition to first or second shift a couple days a week.As a hotel guest service representative, you'll be the first point of contact for our guests. You'll handle check-ins and check-outs, respond to guest inquiries, and ensure each stay is smooth, memorable, and aligned with our brand's service standards.Key ResponsibilitiesGreet guests with warmth and professionalism upon arrivalPerform check-in and check-out procedures efficientlyManage room assignments, keys, and reservationsHandle guest requests, questions, and concerns promptlyProcess payments accurately (cash, credit cards, etc.)Coordinate with housekeeping and maintenance teamsMaintain a clean and organized front desk areaUphold hotel security and confidentiality standardsAssist with concierge tasks and local recommendationsQualificationsPrevious Hotel experience is required- Prior Marriott experience is preferred.High school diploma or equivalent requiredStrong communication and interpersonal skillsAbility to multitask and remain calm under pressureFamiliarity with hotel PMS systems requiredFlexibility to work mornings, evenings, weekends, and holidaysProfessional appearance and attitudeWhy Join Us?Competitive payEmployee discounts at Marriott HotelsOpportunities for career growth and advancementFriendly and supportive team environment