Manager, Learning & Development Field Training

Job Description The Manager, Learning & Development (Field Training) drives the activation and execution of Tatte Academy across cafés, bakeries, and catering operations through consistent, high-quality learning experiences. In close partnership with the Senior Manager, Learning & Development (Field Training), this role ensures the effective rollout and delivery of established programs, including onboarding, workstation certification, and key operational initiatives, with consistency across all markets. Partnering cross-functionally with Operations, Culinary, and People & L&D, the Training Manager works alongside Certified Trainers and supports the Certified Café Program to reinforce training standards, strengthen day-to-day learning execution, and ensure team member readiness for independent performance. This role provides hands-on, in-café support to validate that training is executed to standard and aligned with operational expectations. Serving as the critical link between program design and field execution, the Training Manager brings learning to life in the cafés while capturing insights and feedback to continuously improve training effectiveness, team member capability, and the overall guest experience.KEY RESPONSIBILITIESTraining Implementation & CollaborationLead the program management of learning and workstation certification programs across cafes in alignment with L&D priorities and the Certified Training Café networkPartner cross-functionally with L&D, NCO and Operations Teams to drive training readiness at the café levelProvide hands-on, in-café coaching to Certified Trainers and café teams to drive consistent execution and adherence to standardsSpearhead the rollout and facilitation of key initiatives, including workstation and trainer certification programs, Manager-in-Training onboarding, and new café openingsServe as a field subject matter expert for hourly training, addressing day-to-day learning needs across all marketsProgram Delivery & GovernanceDeliver new learning and certification initiatives, ensuring materials are operationally ready, effectively deployed, and supported by timely field feedbackOrchestrate, maintain and communicate training plans, schedules, and key milestones to ensure alignment across L&D, Operations, and cross-functional partnersCoordinate logistics, including scheduling, travel, and resource planning, to enable seamless and efficient program delivery across key L&D initiativesPlan and facilitate end-to-end training for New Café Openings, including pre-opening, onboarding, Train-the-Trainer, post-opening stabilization supportTrainer Development & SupportLead and deploy the Pro Team(s) throughout the New Café Opening process, ensuring training excellence and team member readinessValidate Certified Trainer readiness through observation, skill assessment, and coaching in partnership with OperationsProvide ongoing coaching and development to Pro Team and Certified Trainers to elevate training quality, consistency, and overall learner experienceIdentify development opportunities and escalate growth and recognition needs to L&D leadershipModel and reinforce Tatte's values, Craft, Warmth, and Belonging, through all training interactions, setting the standard for how learning is delivered in the fieldReporting & Continuous ImprovementDefine and track success metrics (completion, readiness, time-to-productivity, program NPS)Gather learner and leader feedback to inform program improvementsIdentify opportunities to enhance training efficiency, delivery methods, and support modelsRecommend enhancements to content, systems, and delivery models based on analytics and outcomesProvide insights and reporting to regional leadership and L&D leadership teams to inform decision-makingQUALIFICATIONS & EXPERIENCERequired2-4 years of Learning & Development or Training Field Operations experience within the hospitality industry.Proven success facilitating hands-on training and executing train-the-trainer programs across multi-unit or multi-market environmentsAbility to translate learning strategy into consistent, scalable field executionStrong facilitation, coaching, project management, and communication skillsDemonstrated ability to translate learning strategy into practical, scalable execution within operationsProficiency with LMS platforms (UKG, Jolt, or similar) and training tracking toolsWillingness and ability to travel up to 50%PreferredCollege Degree in Business Management, Human Resources, Education, Culinary Arts, or related fieldExperience managing Certified Trainer, Certified Café or Restaurant ProgramsParticipated in leading restaurant or café opensRelevant food safety certifications (e.g., ServSafe, Allergen, CPR)Knowledge of café or restaurant operations, with a solid grasp on BOH and FOH areasFluency in Spanish and English is preferredOUR BENEFITS & PERKSCompetitive pay - ranging from $85,000 to $100,00/year (depending on experience) and bonus potential of up to 10%Paid vacation & paid sick time401(k) with company matchFree Employee Assistance Program (EAP)Health, dental, and vision insuranceComplimentary meals and drinksExciting career growth potentialPlease note that Tatte is an E-Verify employer.