Housekeeping Manager

Company DescriptionAt Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.Job DescriptionHousekeeping ManagerHousekeeping is the heart of the hotel! As a Housekeeping Manager, you will lead your team to take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space. The Housekeeping Manager plays an important part in creating memorable experiences for our guests and colleagues. You will lead by example to uphold and adhere to departmental policies and procedures, safety and sanitation policies, and service standards to the expectation and satisfaction of our guests, external or internal. Assisting in the day-to-day operation with the Housekeeping Director to ensure that the facility is clean, reset and prepared for the activities for that business day.What you will be doing:Overseeing day-to-day operations of the Housekeeping department to ensure that facility and guestrooms are clean and orderly.Ensure that staff is compliant with local and company policies, as it relates to safety, cleanliness and brand standards.Ensures that projects/department milestones/goals are met and within budget.Organizing workflow and ensuring that associates understand their duties or delegated tasksVisually observing associate productivity and providing constructive feedback and coaching when applicableDetermines and communicates necessary projects for operation or cleanlinessAssists in prioritizing the daily activities for the overnight teamCheck vacant, checked out and occupied guest rooms for cleanliness, working order, products accounted for and overall presentation as to standard.Check out of order and out of service daily, updating status, ensuring progression or work if any, releasing rooms for sell and communicating and changesEvaluating individual and team performance to identify training needs to meet operational, safety or sanitation requirementsTo follow up with housekeepers regarding guestroom cleanliness and presentation not meeting standardsQualificationsYour experience and skills include:Minimum of 2 years' experience as Manager or related role in a high volume Housekeeping operation, preferably within luxury hotelsUnion Property experience, preferablyKnowledge of the function and department processesHighly organized, results-oriented with the ability to be flexible and work well under pressureA demonstrated ability to delegate tasks to team members and facilitate their completionEfficient and effective operational skillsStrong cross functional team playerResponsive, with a sense of urgencyConsistent follow throughPossesses a focus on guest serviceAdditional InformationWhat is in it for you:Salary Range: $82,000 to $87,000 USDDiscounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.We provide learning programs through our Academies to promote growth and development so that you can perform at your full potentialOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHCompetitive Health Benefit Package within 30 days of employment401(k)/Roth IRA Eligibility after 60 days of employmentYour team and working environment:What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the "Western White House," (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/DWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/