Inside Sales Representative

Company Overview: Charley’s Greenhouse & Garden Supply, now part of BC Greenhouse Builders Ltd., is a renowned U.S. retailer and supplier of greenhouse kits and gardening supplies. Based in Mount Vernon, Washington, Charley’s has served gardeners across America since the mid-1970s, becoming a leading name in hobby greenhouse products and accessories. As of February 2025, Charley’s joined the BC Greenhouse Builders family as part of BC Greenhouse’s strategic expansion into the U.S. market. Together, Charley’s and BC Greenhouse Builders combine deep horticultural expertise and manufacturing excellence—offering premium glass and polycarbonate greenhouses and full support to gardeners, commercial growers, and institutions throughout North America. Position Summary: Charley’s Greenhouse & Garden Supply is seeking a motivated and detail oriented Inside Sales Associate to join our sales team located in Mount Vernon, Washington. This role is responsible for supporting the sales process from inquiry to order, providing exceptional customer service, and assisting clients in selecting the best Polycarbonate and Greenhouse solutions for their needs. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to manage multiple projects simultaneously. The Inside Sales Associate will work closely with Operations and Design teams to ensure accurate quotations, efficient order processing, and seamless customer experience. Key Responsibilities: Sales Support & Lead Management Respond promptly to inbound inquiries via phone, email, and website channels. Qualify leads, gather customer requirements, and coordinate with an Outside Sales Consultant for follow-up. Provide accurate product information, pricing, and availability to prospective customers. Prepare and send quotations, proposals, and follow-up correspondence in a timely manner. Customer Relationship Management Maintain strong relationships with new and existing customers to ensure satisfaction and encourage repeat business. Track and manage all customer interactions and opportunities using CRM software. Serve as a key point of contact for client questions, documentation, and updates throughout the sales process. Product Knowledge & Consultation Develop a deep understanding of our Polycarbonate business and BC Greenhouse Builders’ product lines, including structural features, options and customization possibilities. Assist customers in choosing appropriate Polycarbonate options and greenhouse models based on their needs, environment, and budget. Coordination & Collaboration Work closely with the Operations and Design departments to ensure accurate order details, timelines, and project deliverables. Support Outside Sales Consultants by preparing quotes, drawings, and ordering documentation as needed. Communicate project updates and timelines to customers and internal stakeholders. Market & Sales Insight Track customer trends, common inquiries, and competitive feedback to inform product and process improvements. Participate in team meetings and contribute ideas for improving sales efficiency and customer satisfaction. Qualifications: Experience: Minimum of 2 years of proven direct sales experience, preferably within the building and construction industries. Sales Acumen: Demonstrated ability to drive sales, identify and close new business opportunities, and effectively manage a sales pipeline. Proven negotiation, selling, and problem-solving skills. Communication Skills: Excellent oral and written communication skills, with the ability to articulate complex product information clearly and persuasively. Experience with cold calling and deepening existing business relationships. Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software. Self-Motivation & Work Ethic: Highly self-motivated, disciplined, and able to work independently to meet or exceed sales targets. Strong organizational skills and attention to detail. Job Type: Full-time Pay: $50,000.00 - $60,000.00 per year Work Location: In person