Patient Care Coordinator (Med Spa & Wellness)

Center:4Ever Young (Colorado Springs)Location:9249 Highland Ridge Heights, Suite 140, Colorado Springs, CO 80920Schedule:Part-Time, approx. 20-30 hrs/week | Tue-Sat (Saturdays required)Compensation:$18-$22/hr base commensurate with experience, plus performance incentivesBenefits:Medical, PTO/holidays, 401(k), and employee discounts (per company policy)You are the first person a patient sees and the last impression they leave with. If you thrive in a fast-paced environment, genuinely enjoy helping people, and know how to keep the front of a premium practice running smoothly while also having natural instincts for booking, rebooking, and membership conversations - this role is built for you. We are looking for someone who wants to grow with the center.The RoleThis location operates as part of 4Ever Young’s national network and is held to the full brand standard. We are building a team for the long term and are looking for a Patient Care Coordinator who wants to grow with the center. The Patient Care Coordinator (PCC) is the operational and experiential anchor of the front of house. You will manage patient flow, own the phone and scheduling queue, support providers with check-ins and check-outs, and educate patients on services, membership programs, and promotions in a way that feels natural and consultative - never pushy. You will work closely with the clinical team to drive rebooking and retention goals.What You’ll DoOwn the patient experience: warm check-in and check-out, accurate records, clean and welcoming front-of-house environment.Manage scheduling and communications: answer phones, book and confirm appointments, manage waitlists, and respond to patient messages.Educate and convert: introduce patients to services, promotions, and VIP/membership programs in a consultative, education-first way.Drive rebooking and retention: ensure every patient leaves with a clear next step; follow up on lapsed patients as needed.Handle payments and admin: process transactions, maintain patient records in the EMR system, and ensure HIPAA compliance.Support the team: assist with center events, supply tracking, and any operational tasks that keep the center running at standard.RequirementsWhat You BringCustomer-facing experience in medical/dental front office, med spa/aesthetics, hospitality concierge, or membership sales and administration.Natural consultative instincts: you can guide patients to the right next step without it feeling like a sales conversation.Strong multitasking and attention to detail - you stay organized and accurate when phones, arrivals, and team needs are all happening at once.Clear, professional communication in person, on the phone, and in writing.Familiarity with scheduling software (Zenoti) or EMR systems preferred; willingness to learn required.Consistent Tue-Sat availability, including every Saturday. This is a firm scheduling requirement.BenefitsCompensation + Benefits$18-$22/hr base commensurate with experience, plus performance incentives. Medical benefits, PTO/holidays, and 401(k) per company policy. Employee discounts on center services and products. Consistent Tue-Sat schedule. No nights, no on-call. About 4Ever Young 4Ever Young is a national anti-aging and wellness franchise with 100+ locations open or planned to open across the U.S. this year. The model combines medical aesthetics - injectables, skincare, microneedling - with hormone optimization, IV therapy, and medical weight management under one roof. Every center runs on a premium patient experience standard, and the Patient Care Coordinator is at the center of making that real.Hiring ProcessApply → alignM!NT Review → Phone Screen → In-Person Interview + Role-Play → Offer → PLACEM!NTEOE + AI DisclosureWe’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at recruiting@placemint.agency . We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including California requirements where applicable). PLACEM!NT is supporting 4Ever Young Colorado Springs with recruitment. All communication will come from a @placemint.agency email address.