Customer Support Analyst – macOS / Remote

Job Title: Customer Support Analyst macOS / RemoteLocation : RemoteJob SummaryWe are looking for a Customer Support Analyst with macOS knowledge to provide technical support and assistance to users. The role involves troubleshooting macOS-related issues, resolving customer queries, and ensuring a smooth user experience.Key ResponsibilitiesProvide technical support for macOS devices and applicationsTroubleshoot hardware, software, and connectivity issuesRespond to customer queries via phone, email, or chatInstall, configure, and maintain macOS systemsEscalate complex issues to higher support teams when neededMaintain support tickets and documentationEnsure timely issue resolution and customer satisfactionRequired Skills:Good knowledge of macOS operating systemsBasic understanding of networking and system troubleshootingStrong communication and customer service skillsProblem-solving and analytical abilitiesFamiliarity with support tools and ticketing systemsPreferred Qualifications:Bachelor s degree or relevant technical experienceExperience in IT support or helpdesk environmentApple certifications are a plus