Help Desk End User Support Analyst 1230pm TO 9PM

job summary:Our client in Central New Jersey has an immediate opening for an experienced Help Desk Analyst (Contract Role).100% Phone support.25 to 50 calls per day in very busy help desk environment.SHIFT 1230PM TO 9PMlocation: Edison, New Jerseyjob type: Contractsalary: $33 - 38 per hourwork hours: 3pm to 12ameducation: Associatesresponsibilities:Responsibilities:Respond to between 25 and 50 requests daily for technical assistance primarily via phone and e-mailDiagnose/resolve or escalate where appropriate technical hardware and software issuesLog all incidents and questionsResearch questions using available resources (Internet, call tracking software, knowledgebase)Setup Audio/Video ConferencesFollow Helpdesk proceduresAdminister Windows domain user accounts (Unlock accounts, reset passwords)Document solutions in the call tracking system knowledgebaseDay shift Mon-FriEducation and Experience:Minimum 5 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)4 years college or technical school certificationMicrosoft certified or actively seeking Microsoft certificationSHIFT 1230PM TO 900PMLI-NB2qualifications:Education and Experience:Minimum 5 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)4 years college or technical school certificationMicrosoft certified or actively seeking Microsoft certificationKey Skills:Excellent oral and written communication skillsHandle high-stress phone situations with poise while maintaining composureCall Tracking Software understanding and adherenceQuick learner of detailed proceduresGood technical problem analysis/solvingOrganized work habitsAttention to detail Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.