ERP Program Manager

Role OverviewThe ERP Program Manager will be responsible for overseeing the planning and implementation of the new ERP solution – Microsoft Dynamics 365 Finance & Operations (D365FO) and Customer Engagement (D365CE) – across the North America organization. The primary objective will be to ensure that the solution integrates seamlessly with our operating model, according to pre-defined success criteria. The role requires strong leadership, hands on approach and stakeholder and project management skills. Extensive experience with ERP systems & business processes in a large multi-company, multi-location and multi-currency setting and experience in the Architecture, Engineering and Construction industry.ResponsibilitiesSolution Implementation and ManagementLead the end-to-end implementation of the solution at the different businesses in North America, ensuring timely delivery and alignment with business goals, according to pre-defined success criteriaHands on approach and attitude, taking ownership of problem, proactively looking for solutions given knowledge of D365FO while becoming an expert in our internal processes and requirementsOversee solution configuration and integration/interfacing with other applications and allows of efficient and scalable growthDevelop and execute training programs to ensure end-users are proficient in using the new solutionManage data cleansing efforts to ensure data integrity and accuracy within the solutionCoordinate and oversee user acceptance testing (UAT) to ensure the solution meets business requirements and user expectationsBridging the knowledge GAP between the third party implementation team, internal implementation team and Key and final usersFacilitate issue resolution during UAT and ensure defects are logged, tracked, and resolved promptlyProject Planning and ExecutionDevelop detailed project plans, including scope, timelines, resource allocation, and budget managementCoordinate with international cross-functional teams including finance, operations and IT to ensure successful project executionMonitor progress, identify potential risks, and implement mitigation strategiesStakeholder ManagementServe as the primary point of contact for all matters related to the D365FO ImplementationMobilize cross functional teams and facilitate collaboration to achieve project objectivesContinuously liaise with the Kiwa corporate team to ensure alignment with global standards, while suggesting potential enhancementsCommunicate project status, milestones, and challenges to senior management and other key stakeholdersPrepare and contribute to Steering Committee meetings to review project progress and make key decisionsChange ManagementDevelop and execute change management strategies to ensure smooth adoption of the solutionPlan training sessions and support end-users, ensuring they understand and effectively utilize the solutionAddress and resolve any issues or concerns related to the solution, jointly with the Corporate Kiwa solution teamRequirementsMaster’s degree from a recognized and accredited university10+ years of experience in D365FO Implementation, with at least 5 years in a leadership roleProven experience within the professional services, testing, or compliance sector (i.e. Testing, Inspection, Certification (TIC), Engineering, Construction, etc.)Demonstrated experience working within a multinational corporate environment, including direct exposure to European business operations and practices.Proven track record of successfully leading ERP implementations within a large corporate environment as the customer / end-userStrong understanding of business processes and technology in large corporate settingsProficient in ERP systems (SAP, Microsoft Dynamics, etc.) and related technologiesDemonstrated leadership, communication, and interpersonal skillsAbility to maintain positive momentum in international and remote settingsAbility to work effectively in a fast-paced, dynamic environmentAbility to balance flexibility and decisiveness to accommodate changing project requirementsStrong all-rounded communication skills (oral, writing, presenting) About KiwaKiwa North America is part of the Kiwa Group. The company was established in 1948 in the Netherlands and provides safety-related certification, testing, inspection, auditing, advising and training services to a wide range of clients, including manufacturers, service companies and consumers. Kiwa is a fast growing company and employs over 10.000 people in 35 countries. The total Revenue is around 1.3 billion Euro. Since 2021 Kiwa is part of the SHV Group. SHV is a Dutch family-owned multinational company with more than 60,000 employees and a turnover of euro 26 billion. www.shv.nl www.kiwa.comKiwa offers strong benefit package, including Health Insurance, 401k plan with company contribution, health and childcare spending/savings accounts, paid time off and more.