Family Building Consultant and Inside Sales - Donor Egg

Job DescriptionCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.ResponsibilitiesWe are seeking a high performing Family Building Consultant to join our dynamic team. This global role is an Inside Sales position and will optimize our value proposition driving customer satisfaction and devotion throughout the family journey. If you are an accomplished sales rep with passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.This role reports directly to our Inside Sales Manager and will be part of a fast-paced, high-performing team. As our Inside Sales representative, this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership, achieve and exceed goals, and deliver best in class customer experiences differentiating our brand in the market.This position will be remote, but we need to hire near an office in case there is need to return to the office in the future. Locations include: Rockville, MD | Los Angeles, CA | Trumbull, CT | Houston, TX | Rochester, NY | Livingston, NJ | Tucson, AZ | Portland, OR | Spokane, WA | Fountain Valley, CA | Los Altos, CA | Cambridge, MA | New York, NY | Greensboro, NC | Durham, NC | Jacksonville, FLEssential Functions and Accountabilities:Educates families on their frozen donor egg plan options, empowering them to make informed decisionsDemonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needsPartners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their familyDelivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacyEnrolls clients in CRM and conducts follow-up calls to enable matchAchieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management processMeets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation packageCombines business acumen with an effective sales process to engage customers and increase sales volumesEducates prospects and customers identifying, developing, and securing all relevant direct sale opportunitiesUtilizes up-selling, cross-selling, and add-on sales techniques per customer experienceExecutes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conductLeverages knowledge of industry and product portfolio to meet customer needsCultivates internal & external relationships that create sustained valueRetains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilizationManages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistanceDemonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutionsQualificationsKnowledge, Skills, and Abilities:Excellent selling, influence, and closing skillsSelf-motivated and disciplined with a positive attitude and ability to work independentlyHealthcare, especially Fertility, experience preferredBilingual, especially French, strongly preferredExcellent organizational, verbal, and written communication skillsStrong focus on providing customers with superior customer experienceAbility to work independently and as part of a team and displays high level initiative and commitmentAgile, and adapts quickly to a fast-paced changing environmentAbility to identify critical activities and tasks and adjust priorities to meet goals and objectivesBilingual in French/English preferredWork Environment:RemoteExperience:1-3 years of inside sales experienceEducation:Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience requiredAs an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.