Client Success Director, Growth Lead

Job Description: Direct Ownership of Growth: Own the commercial roadmap and revenue growth targets for a dedicated pod of high-priority Brand accounts. Pipeline Hygiene: Lead pod syncs (Weekly Opp Stand-Ups) to dive into open opportunities and ensure the accuracy of the weighted pipeline. White-Space Identification: Partner with Sales/Solutions Engineers to identify upsell triggers for new AdTech/MarTech products and advanced service offerings. Sales Narrative Curation: Create and deliver business reviews and pitch decks that move beyond metrics to demonstrate ROI. C-Suite Stewardship: Build and map resilient relationships with VP and C-Level stakeholders for key customers, positioning Adswerve as a primary partner in the client's digital maturity journey. Executive Sponsorship: Serve as the Executive Sponsor on at-risk accounts and engage directly with senior stakeholders to rebuild confidence and articulate value. Narrative Excellence: Elevate the Adswerve Story by coaching your team to move beyond tactical metrics toward financial outcomes and ROI-driven narratives. High-Stakes Negotiation: Personally lead complex, multi-year, or significant uplift contract renewals and pricing negotiations to ensure profitability and mutual value. Integrated Solutions Consulting: Guide the team in moving fluidly between Programmatic, Paid Search, and Cloud/Analytics conversations to maximize "share of wallet". Market Intelligence: Bring an "Outside-In" perspective by sharing industry trends and competitor intelligence to show clients how peers are leveraging new tech and AI. Coach by Doing: Join high-stakes pitches, Business Reviews, and client presentations to model elite sales behaviors and upskill pod members through direct observation and guided autonomy. Voice to Leadership: Aggregate front-line Intelligence on service gaps or product needs and communicate them to Executive Leadership to influence the Adswerve roadmap. Process Architecture: Improve client engagement models and internal processes to streamline delivery and increase the quality of work across departments. Requirements: 8+ years of experience in digital marketing, consultancy, or ad-tech, with a strict focus on client success, revenue retention, and business development. Proven history of hitting or exceeding growth and retention targets on a personal book of business. Bachelor's degree in Marketing, Business, Advertising, or equivalent professional experience is preferred. Commercial understanding and experience selling at least two of the following Programmatic/Media: (DV360, TTD, SA360, Amazon, Social). Analytics: (GA4, Adobe Analytics). Data Science/Cloud: (MMM, Propensity modeling, etc.). Experience selling or consulting on Cloud-based solutions or Advanced Analytics projects is highly preferred. Demonstrated ability to negotiate complex contracts and drive revenue growth (upselling/cross-selling). Exceptional communication skills with the ability to turn data into a narrative that resonates with non-technical executive audiences. Ability to navigate ambiguity and lead clients through industry changes (e.g., privacy changes, cookie deprecation, etc.). Benefits: Semi-annual bonus potential Medical, dental and vision available for employees Paid time off including vacation, sick leave & company holidays Paid volunteer time Flexible working hours Summer Fridays "Work From Home Light" days between Christmas and New Year's Day 401(k) Plan with 5% company match and no vesting period Employer Paid Parental Leave Health-care Spending Accounts Dependent-care Spending Accounts Employer Paid Basic Life Insurance Voluntary Life Insurance (Employee/Spouse/Child) Employer Paid Short & Long Term Disability Employee Assistance Program (EAP) Continuing Education Reimbursement Employee Referral Bonus Program Monthly Remote Work Stipend New Hire Office Equipment Reimbursement