Vice President, Client Management

Vice President, Client ManagementJob DescriptionCompany description: Influential is an AI social data and conversion technology, as well as a Developer Partner of IBM Watson and a Facebook Marketing Partner. Utilizing a network of over 1,000,000 social media influencers as a tactic for distribution, Influential runs both native and paid campaigns on Facebook, Instagram, Snapchat, Twitter, and YouTube for Fortune 500 brands including Walmart, McDonald's, Pepsi, Nestl, General Mills, Toyota, Samsung, Sony Pictures and many more. Influential is the only company that can track deterministic one-to-one in-store foot traffic and sales attribution from paid influencer posts, as well as TV tune-in lift and attribution. Influential is a strategic partner of WME and Oracle's Moat and has offices in Beverly Hills, New York City, and Las Vegas.Overview: The role of SVP, Client Management serves as the leader across a major client in the pharma vertical, creating a comprehensive process, operational excellence and managerial oversight to deliver best-in-class creator branded content for all brands within the client's portfolio.Responsibilities:Knowledge and understanding of the client portfolio and the agency partners within Publicis GroupePartnering with Influential discipline leads to ensure teams have appropriate staffing allocation across capabilities in strategy & analytics, performance media, creator, etc.Navigating the specific nuances of the pharmaceutical industry and consulting on best practicesPartner with EVP, Client Management lead in the profitability for the client portfolioEnsure team is trained on all aspects of Influential ways of working and client management processesImplement training and development with action plans for each employee on teamHave a client first mindset, see challenges, roadblocks, opportunities and pivots needed to support the day to day workPartner with EVP, Client Management lead to develop and lead client reviews, QBRs, milestone campaigns in support of excellenceMonitor and track client's performance objectives for all their existing initiatives to ensure program goals are being met/exceededWork with teams to ensure the client develops trust in the portfolio team by overseeing client outputs and communicationEnsure team is managing monthly billing reconciliation process and communicate to SVP, Groupe each monthStay apprised of industry trends and client verticalsTravel for client meetings and in-office meetings (aim to be in-office at least once a week)Qualifications:Must be based in NYC10+ years of experience working in a digital or advertising environment required, with a deep understanding of influencer marketingConsiderable experience working within healthcare and/or pharmaceutical brandsExcellent engagement and negotiation skills across, client management, expectation management, and conflict resolutionExperience and/or aptitude for working in a startup environmentExceptional organizational skills with the ability to handle multiple clients and priorities with discretionExcellent written and verbal communication skills including the ability to interact professionally with external and internal clientsThrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the teamKnowledgeable of all major social platforms including TikTok, Instagram, Pinterest, and YouTubeInsatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce spaceBachelor's degree or equivalent experienceAdditional information: Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.Compensation Range: $180,000- $240,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/3/2026.