MSP Project Coordinator

Are you looking to join an established, award-winning Managed Service Provider where no two days are the same? Do you enjoy working with a wide variety of technologies while collaborating with a supportive, growth-oriented team?For more than 20 years, Midnight Blue has delivered comprehensive IT, cybersecurity, and VoIP solutions to businesses across a diverse client base. Our continued success is built on a strong team culture and a commitment to providing an “Always On Client Experience.”We are seeking a Technical MSP Project Coordinator to help guide client projects from planning through completion while maintaining exceptional communication, organization, and service quality throughout every engagement. This role is ideal for someone who combines technical understanding with strong coordination and client management skills in a fast-paced MSP environment.This is an on-site position based in Bridgeville, Pennsylvania.What We OfferCompetitive salary range of $85,000–$105,000Comprehensive benefits package including healthcare, dental, vision, and 401(k)Tuition reimbursement and professional development assistanceA collaborative team culture built on strong core valuesOpportunities for growth within a stable and expanding MSP environmentHybrid schedule - On-Site with Occasional Remote FlexibilityKey ResponsibilitiesCoordinate and oversee the full client project lifecycle, including onboarding, planning, execution, and closureCollaborate closely with Sales, Account Management, and Support teams to ensure smooth project transitions and communicationMaintain accurate and thorough project documentation within PSA systemsMonitor, track, and report on project performance metrics and KPIsServe as a point of escalation for project-related client concernsLead or participate in client meetings, project reviews, and scoping sessionsAssist in identifying and recommending effective technology solutions for clientsQualifications & ExperienceTechnical KnowledgeStrong understanding of common SMB technologies, including:Windows Server environmentsVMware and Hyper-V virtualizationSAN and storage technologiesMicrosoft 365Networking infrastructureBackup and disaster recovery solutionsCloud technologies and servicesExperience & Skills3+ years of IT project coordination or project management experienceMSP experience strongly preferredExcellent organizational, communication, and analytical abilitiesExperience working with PSA and RMM platforms such as ConnectWise or N-AbleAbility to manage multiple projects and priorities simultaneouslyPreferred QualificationsBachelor’s degree in IT, Business, or related fieldPMP, ITIL, Project+, or similar certificationFamiliarity with EOS/Traction methodologiesKnowledge of NIST, CMMC, or related compliance frameworksWhy Midnight BlueReal technical ownership—not just ticket handlingLeadership that values outcomes over noiseOpportunity to influence standards, tools, and service deliveryA team committed to doing things the right wayNext Steps:Quick apply with your resume hereOrGet a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB1GJOL0MUW?u=1110981