Sr. Director / Director, Trailhead, Missionforce

Lead/Principal Technical Writer (Trailhead) - Missionforce CXWe're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. We lead with our core values and help companies across every industry blaze new trails and connect with customers in a whole new way. Join us as part of the Missionforce Content Experience team, where you will combine expertise in content strategy, editing, and writing to deliver impactful enablement for Salesforce customers. This role requires a deep understanding of the Trailhead content lifecycle, a passion for customer success, and the ability to drive strategic initiatives across multiple clouds.What you'll do:Independently determine content needs and create essential materials such as release notes, help articles, and implementation guides for customers and engineers.Research, plan, draft, and validate Trailhead modules that align with the strategic vision of Missionforce.Uphold stringent content quality standards set by the team while collaborating closely with Strategists and the centralized Trailhead team.Contribute to the team's leadership in the research and enablement of AI in CX Trailhead, including creating and testing specific use cases for Trailhead Academy.Work cross-functionally with PMs, UX Designers, Engineers, Support, and Researchers to map out the customer journey, define use cases, and deliver a holistic content set.Required Experience/Skills10+ years of experience in end-to-end content development, including strategic planning, writing, and editorial oversight for enablement content.Creative problem solver who can operate independently.Ability to write clean, concise, and effective content.Experience with XML/DITA and Markdown/Git.Excellent project and stakeholder management skills, with the ability to self-prioritize and drive alignment.Ability to create process flow and database architecture diagrams.Ability to quickly learn complex technologies.High standards of quality, editing skills, and attention to detail.Strong understanding of how to customize content for different personas.Desired Experience/SkillsAI-first mindset: Demonstrate strong curiosity and competence in AI tools and techniques, especially generative AI, along with the ability to simplify complex topics, engage diverse audiences, and increase real-world application.Strategic thinking: Help define the strategic vision for content for Missionforce products, focusing on today's priorities while building toward the future.Vocal leadership: Be comfortable asking questions, raising issues, or identifying opportunities for collaboration between teams, and bring together stakeholders to create innovative solutions.Data-driven: Identify improvements to content performance through data analysis, customer feedback, usage trends, process changes, and best practice research. Establish KPIs to track content effectiveness and workflow health.Skilled storytelling: Demonstrate excellent presentation skills and maintain an executive presence, especially when things get challenging.Workplace advocate: Provide mentorship and guidance to other team members to support knowledge sharing and skill development across functions.Posting StatementSalesforce is an equal-opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Employees or potential employees are assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and all other employment actions. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.Compensation and BenefitsIn the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For more details on company benefits, visit https://www.salesforcebenefits.com. Salary ranges for this position are $150,100–$304,700 annually (with $180,200–$332,600 in select cities within the San Francisco and New York City metro areas). The range is base salary only and does not include bonus, equity, or other benefits.J-18808-Ljbffr