B2B Order Management Specialist

ABOUT TRUEWERKAt TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet.We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it.We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated team of about 50 employees and a strong growth trajectory, we’re building a company – and a culture – grounded in performance, integrity, and continuous improvement.POSITION OVERVIEWThis is a hybrid role requiring regular in-office presence at our headquarters in Denver, Colorado Tuesday–Thursday, with the option to work remotely on Monday and Friday based on business needs.We’re looking for a highly organized, detail-driven Sales Operations Coordinator in Denver, Colorado to support our growing B2B (business-to-business) channel. In this role, you’ll serve as a key point of contact for wholesale and B2B orders—owning the flow from order submission through delivery. You’ll ensure orders are processed accurately, tracked closely, and communicated clearly while coordinating across customers, warehouses, and internal groups to keep everything running smoothly.This role is ideal for someone who thrives at the intersection of systems, process, and people—bringing strong communication skills, a sharp eye for detail, and a collaborative mindset to deliver an exceptional experience for our B2B customers.The Sales Operations Coordinator reports to the Senior Manager of Sales Operations and partners closely with B2B customers, Brand/Community, Operations, Accounting, 3PL partners, and shipping carriers.ROLE & RESPONSIBILITIESOrder Processing and Tracking Serve as the subject matter expert to our Team, partners, and customers for accurate, relevant order informationServe as the primary point of contact for entering and tracking B2B sales orders, ensuring accurate and timely processing from order entry through deliveryUtilize NetSuite to manage customer account data and sales orders, overseeing the full order lifecycle, including inventory transfers, shipping through 3PL partners, and final delivery trackingMonitor and manage backorder reports to ensure items are released and invoiced promptly upon availabilityCommunication and Coordination Maintain consistent, timely, and proactive communication with internal groups, partners, vendors, and customers to keep orders moving efficientlyAct as the main liaison between Sales and relevant stakeholders for all order management inquiriesProactively communicate with customers by sending order confirmations and tracking information to ensure accurate and on-time deliveryCollaborate closely with the fulfillment group to ensure accurate and timely order processing and shipmentCustomer Satisfaction and Support Provide exceptional customer service to support repeat business and reinforce TRUEWERK’s position in the performance workwear industryResolve order-related issues, discrepancies, or delays with urgency, working cross-functionally to identify and implement solutionsMaintain accurate, up-to-date records of orders, shipments, and communications within order management systemsHelp Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and customer satisfactionStay informed on stock levels, shipment status, and other relevant details to provide accurate updates to customers and internal groupsQUALIFICATIONSMust HaveRecent experience in B2B or wholesale operations supporting complex order requirements; 3+ years in similar role(s) preferredStrong understanding of order fulfillment and inventory managementProficiency with an ERP or order management system (we use NetSuite) and vendor compliance portals such(NuOrder, SPS Commerce, or CommerceHub)Advanced spreadsheet skills (Google Sheets, Microsoft Excel)Experience tracking items or workflows in project / task management tools (e.g., Monday.com)Knowledge of basic accounting principles related to order processing and invoicingBonusExperience with program orders, replenishment, and vendor compliance requirements, including routing guides, chargebacks, and vendor portal updatesExperience managing active accounts and recurring orders within a growth-stage consumer goods companyPreferredExperience with apparel or outdoor productsFamiliarity with, interest in, or personal experience with the skilled tradesCOMPENSATION, BENEFITS, & ADDITIONAL DETAILSTRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to: Employer-paid medical coverageEmployer-paid dental coverageOptional vision coverageEmployer-paid life and AD&D insuranceEmployer-paid short-term & long-term disability coverageAffordable coverage for dependents and domestic partnersAdditional out-of-pocket insurance optionsHSA account with employer contribution401K with company matchMonthly hybrid-work stipendProfessional development reimbursement programAnnual performance bonusUnlimited PTO policy11 company holidaysEmployee Assistance Program for mental health supportFree workwear for you and discounts for friends and family!Salary Range: $60,000 - 65,000 base salary + bonusApplications for this role are expected to be accepted through May 18, 2025.TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state and local laws.