Workday HCM support Soecialist

Workday HCM Support Specialist We are seeking a Workday Support Specialist for the HR Technology team. This role is dedicated to high-level functional support, troubleshooting, and keeping our Workday environment healthy. You will be the primary point of contact for resolving configuration issues and managing data requests in a fast-paced, high-volume environment. If you enjoy the "puzzle-solving" aspect of Workday and pride yourself on quick, accurate resolutions, this role is for you. Key Responsibilities Production Support: Act as the lead for Workday support tickets related to HCM, Benefits, Compensation, and Absence. Payroll is a plus Troubleshooting: Diagnose and resolve complex Business Process (BP) errors, calculation glitches, and integration failures. Data Management: Execute frequent data loads and mass updates via EIBs to support organizational changes and audits. Report Requests: Generate on-demand reports and modify existing Advanced and Matrix reports to meet immediate business needs. Security Maintenance: Handle day-to-day security requests, including role assignments and troubleshooting access issues. User Empowerment: Create simple "how-to" documentation to help end-users and HRBP partners navigate new features. Required Qualifications Experience: 2+ years of dedicated Workday administration or support experience. Module Knowledge: Functional fluency in HCM, Benefits, Comp, and Absence. You should know where the "gears" are in these modules. Technical Tools: High proficiency in EIBs and Report Writer is non-negotiable. Speed & Accuracy: Ability to manage a steady ticket queue in a fast-paced environment without sacrificing data integrity. Security Savvy: Practical experience managing Workday security groups and permissions. Ideal Candidate Profile The "Firefighter": You stay calm under pressure when a business process stalls during a deadline. The Auditor: You notice when data looks "off" and take the initiative to fix the root cause. The Communicator: You can translate "Workday-speak" into plain English for frustrated users. Work Environment 100% Remote: Work from anywhere with a stable internet connection. Agile Pace: We move quickly, so youll need to be comfortable with shifting priorities and a dynamic workload. MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.