Desktop Support Engineer (Dispatch) Chandler, Arizona

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.Location: Chandler, Arizona (On-site)Contract Type: Independent Contractor / DispatchStart Date: ImmediateEligibility: U.S. Citizens and Green Card Holders PreferredResponsibilitiesThe technician will be responsible for mounting the Velo device in the rack and establishing the connection between the Velo and core devices. Additionally, the technician must connect a console cable and follow instructions provided by the Point of Contact (POC) during a Zoom session.About the RoleAxiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch) based in Chandler, Arizona, USA. This dispatch, independent contractor role involves providing both on-site and remote support for end users while efficiently managing the assignment and coordination of service requests. You'll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.Key ResponsibilitiesDeliver on-site and remote support for hardware, software, and infrastructure at branch locationsTroubleshoot end-user issues related to applications, connectivity, VPNs, and other IT servicesSupport and maintain in-house and third-party software, including market data applicationsAct as an escalation point for Helpdesk issues and collaborate with Network Services and global support teamsMaintain accurate ticketing records, documentation, and ensure compliance with IT policiesAssist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)Participate in after-hours and weekend on-call rotationStay updated on new technologies and internal toolsRequired QualificationsMinimum of 3 years of field support experience, preferably in a branch environmentExperience supporting financial services clients is highly desirableBachelor's degree or equivalent practical experience (3 years of progressive experience may be considered equivalent to 1 year of education)Strong troubleshooting skills with the ability to manage multiple tasks under pressureFamiliarity with Microsoft Office Suite and general enterprise IT toolsExcellent communication and interpersonal skillsMust be authorized to work in the U.S. (visa sponsorship is not available at this time)Candidates must be local or willing to work on-site; travel to nearby branch offices may be requiredHow to ApplyInterested candidates are invited to send their resumes to: J-18808-Ljbffr