Control Center Service Supervisor

DART First State, a division of DelDOT, has multiple job openings for a Control Center Service Supervisor in Wilmington, Delaware. The Control Center Service Supervisor is responsible for the monitoring and coordination of Delaware Transit Corporation (DTC) Services statewide for the organization to fulfill its mission of providing an effective, efficient, and reliable transit system. This activity takes place in the centralized control center by highly trained personnel using systems, technology, and facilities specifically designed to monitor and control DTC assets across the State of Delaware to meet the goal of optimum performance. Specific responsibilities include extensive use of Trapeze systems to monitor, adjust, and report on revenue service performance, ADA compliance, operator behavior, and ridership issues. The Control Center Service Supervisor works extensively with internal and external resources managing a dynamic service environment requiring schedule changes due to issues such as detours, trip cancellations, staffing, equipment, or other issues that require intervention by the Control Center to minimize the impact on the DTC revenue services. The position operates on multiple shifts that span a broad service day seven days per week.DTC offers a competitive salary range of $48,899 - $61,125 and an excellent benefit package. Interested applicants must submit an employment application and resume by September 12, 2025. To apply for this position and search for other opportunities go to DTCs Candidate PortalDelaware Transit Corporation is an Equal Opportunity Employer. Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation, applicants may call . TDD users should call the Delaware Relay Service Number for assistance.Visit www.dartfirststate.com for more informationrecblid tuupuzp1qpj597xxjem6o3fgem3dkkRequiredPreferredJob IndustriesOther