Assisted Operations - NOC Technician (Annapolis Junction, MD) (34414)

NOC Technician LOCATION: Annapolis Junction, MD Hybrid work schedule: Required to be in   Annapolis Junction, MD office Tuesdays & Thursdays Candidate must be Flexible to Shift Work: Sunday-Thursday or Tuesday-Saturday. Day Shift: 6AM-2PM, Swing Shift: 2PM-10PM Midnight Shift: 10PM-6PM Estimate work week 40-45 hours Job Responsibilites:  Network Fault Management: Perform Nokia network fault isolation and repair. • Event Management Support: Ensure that on shift or on call supervisor is promptly notified of all Network, Environmental and Infrastructure events requiring Event Notification. • Case & Change Management: Properly open, status, update, and close repair activities in appropriate databases. Direct field resources to resolve facility impairments or outages. • Emergency Response: Providing backup and support Tier III during critical or catastrophic network events. • Workload Management: Ensure all appropriate equipment alarms/tickets are being actioned. Actively monitoring the network and managing shift brief. • Project Management: Projects will be assigned and expected to be complete within a certain deadline.