Senior Systems Administrator and Network Specialist

Job ID: 2612254-OTHLOC-828Location: Beltsville, MD, USDate Posted: 2026-05-06Category: Information TechnologySubcategory: IT Systems EngineerSchedule: Full-TimeShift: Day JobTravel: NoMinimum Clearance Required: SecretClearance Level Must Be Able to Obtain: NonePotential for Remote Work: ORA_HYBRIDDescriptionThe Vanguard 2.2.1 program is seeking a qualified professional to perform as an operations technical resource in support of the Department of State's (DoS) Bureau of Information and Resource Management (IRM). The operations organization provides administrator levels 1/2/3 Information Technologies (IT) support for Microsoft active directory and domain controllers' technologies to domestic and overseas embassies and consulates. The candidate will be responsible for the operations and maintenance of production systems. This includes proactive and corrective maintenance duties, incident management, event management, service request fulfillment, problem management and performance management. The position also requires the proven ability to ensure the highest standard of system maintenance, monitor system performance, install windows server software (patches, etc.), maintain reliable system operation, system availability, training sessions for other level 1 and level 2 operations staff and support the change management procedures. Responsible for installation, configuration, troubleshooting, and management of applicable security compliance with the system technical implementation guideline standards (STIGs) and functional requirements for the Classified closed environment.The successful candidate will be a self-starter, someone who can work independently, and will be flexible in a fast-paced environment. The team performs end-user support, incident and service request management, maintenance and monitoring to ensure quality delivery of services to IRM users globally across the enterprise on a 24x7x365 basis.Description of Duties:Responsible to meeting performance and Operations based metrics implemented via Remedy for Service Request Completion, Incident response, incident resolution, Queue Management Accuracy and Customer satisfactionPerform corrective maintenance services to include system recovery, Domain Controller rebuild and QA checks before turning system over for monitoringManage and maintain servers, network appliances and other devices supporting the system described herein, including performance of incident management, capacity management, availability management, performance management, and continuity of operations management to ensure maximum systems availability and performancePerform preventive and operational maintenance activities including periodic service account password resets; storage recovery tasks, archival and deletion of unnecessary files; install/move/add/change (IMAC) activities; continuity of operations and contingency exercises, failover testing and execution; and other periodic system health checks and monitoring to maintain maximum systems availability and performancePerform corrective maintenance activities, in the event of unplanned system outages or degradation, including system restarts, failovers, restoration from archives, rebuilds, and reroute activities, to restore systems availability and performance. Interface with IT Service Center, Customer Liaison Division, IT Operations Center, Security Operations Center and other enterprise elements, contractors, and third parties to perform corrective maintenance. Inform, notify, escalate, communicate, and status corrective maintenance activities to DOS leadership, users, system owners, and other stakeholders, as appropriatePerform Problem Management for all systems and document issues/finding and escalating to engineering as neededActively participating in knowledge Management changes to ensure Continual Service Improvement (CSI) and provide training to level 1 and level 2 personnelEnsure all troubleshooting steps taken are documented before escalating unresolved incidents/tickets to engineering staffEnsure all required reporting is completed correctly, edited, proofread and ready for dissemination. To include staff's production tickets (daily/weekly/monthly tickets received, tickets closed, tickets pending, etc.), turnover information, daily shift change log, and issues reportsPerform Domain Controller upgrade/rebuild, Support DNS/DHCP troubleshooting and management, backup/restore the active directory environment, maintaining domain controller risk scores, hard drive expansion on virtual drives, Administer OU and rights delegation, troubleshooting GPO issues, schedule patch deployment and perform verification checksEnsure services manager is made aware of potential system problems or customer issues to avoid surprising management personnelProvide Day/Mids or Swings shift support to 24x7x365 operations QualificationsRequired Education & Experience:Bachelor/Associate degree in related technical discipline and 14+ years of experience; masters and 12 years; or equivalent working experience, in Operations/Production support roles in the technology industry supporting a 24x7x365 environmentPossess a positive attitude in identifying problems, take ownership, and provide solutionsExceptional oral and written communication skills with experience working directly with customers including VIPsStrong organizational skills; ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverablesExhibits objectivity and openness to others views as well as gives and welcomes feedbackExperience performing requirements analysis, system patching, testing and management of complex IT systemsStrong ability to multi-task and work independently and think outside the boxExperience working with customers to capture/document requirementsRequired Clearance:shipActive secret or top secret clearanceTarget salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .