Technical Support Coordinator - Elevator Trade

Position Description: Essential Functions: Assists Quality Assurance Manager with the following: Help New Construction/ MOD field technicians to resolve technical problems associated with a product or installation process Serve as a primary and dependable contact for any field technical difficulty Communicate with field personnel and our engineering department via telephone, virtual meeting, video call, or face-to-face interaction to provide step-by-step solutions effective in resolving problems Conduct research to obtain valuable information in addressing, solving and preventing the recurrence of problems (field report & deficiencies report process) Coordinate ordering and tracking deliveries of parts and components as needed Improve an already established database to document every case to provide valuable information to improve the engineering- manufacturing and installation process Qualifications: CET / OSHA 30 Minimum 5 years in the trade with elevator license Successful completion of QEI and VTMP are preferred Proficient with all aspects of new construction and special applications installation, modernization and adjusting processes Valid / good driving record Acceptable physical condition – able to lift, climb, bend, reach, walk, stand, stoop coupled with fine manipulation – as needed Able to travel as needed for training and/or to provide technical support Skills & Abilities: Mechanical aptitude Able to evaluate current processes and implement areas of improvement to ensure accuracy Proficient with Microsoft Office Excellent communication skills - verbal and written with all levels Professional representation of Delaware Elevator always Able to work independently, meet deadlines, and work as a team member Wages - Benefits: In return you will receive competitive wages, 401k Roth options, paid vacation & holiday pay, excellent benefit package, paid medical, dental & vision, 100% for employee & 50% dependents, company vehicle and travel expenses. AA/ EOE #LI-JS1