Volunteer & Membership Manager

POSITION: Volunteer & Membership ManagerSTRUCTURE: Fulltime, salaried, exempt; evenings & weekends requiredLOCATION: Richmond, VA.  Time in the office is expected, as well as meetings and programs taking place across the Greater Richmond area.BACKGROUND & Role Overview :The Autism Society of Central Virginia (ASCV) is seeking an organized, community-focused Volunteer & Membership Manager who ensures families feel supported and connected to the ASCV community. This role builds meaningful relationships with families while coordinating and preparing the volunteers who make ASCV’s programs and events possible across Central Virginia.As ASCV grows, including expansion into a physical community space and a new membership structure, this position supports a consistent membership experience while ensuring volunteers are well-prepared, clearly informed, and effectively placed to support high-quality programs—especially community events. Serving as a primary point of connection for families and volunteers, the Volunteer & Membership Manager works closely with program, development, and communications staff to support engagement, smooth event execution, and ongoing program success. Grounded in ASCV’s commitment to inclusive, affirming communities that celebrate neurodiversity, this role supports our mission to empower autistic individuals and their families through programs, advocacy, and education.KEY RESPONSIBILITIES:Volunteer Coordination for Ongoing Programming:Coordinate volunteers for regular programs and smaller-scale activities in collaboration with Program Team and Communications Team Maintain ongoing communication with program volunteers regarding schedules, expectations, and updatesEnsure volunteers are oriented and prepared for their rolesTrack volunteer participation and maintain accurate records in our databases or tracking systemWill complete background checks on volunteers in collaboration with the Operations Director and document in our Program SoftwareVolunteer Coordination for Annual Fundraising Events:Coordinate volunteers for ASCV’s signature annual events—including the RVA Duck Race and Festival of Inclusion, 5K & Family Fun Day, golf outing, and Gala—working in partnership with the Events Director Recruit, schedule, and assign volunteers for both pre-event and event-day rolesProvide clear, timely communication to volunteers, including schedules, responsibilities, and day-of logisticsServe as on-site manager for volunteers during events, managing volunteer needs and ensuring smooth execution on event daysVolunteer Stewardship & Communications:Build positive, ongoing relationships with volunteers through consistent communication, follow-up, and meaningful engagementDevelop and implement a model volunteer program that supports sustainable volunteer recruitment, onboarding, training, and retentionCreate and maintain clear volunteer guidelines, including age requirements, expectations for parent or guardian involvement for younger volunteers, and role-appropriate responsibilitiesCoordinate and track required background checks in accordance with organizational policies and program needsSend confirmations, reminders, day-of details, and thank-you messages to ensure volunteers feel informed and appreciatedCollaborate with the Creative Marketing Manager to produce and distribute a regular volunteer newsletter highlighting opportunities, updates, and impactSupport volunteer recognition and appreciation effortsWork in partnership with the Donor Engagement Director to strengthen the connection between volunteer engagement and donor stewardship effortsMembership Engagement & Stewardship:Serve as a welcoming, relationship-focused point of contact for membersSupport member onboarding, renewals, and ongoing account managementRespond to membership questions and needs in a timely, supportive, and solutions-oriented mannerPrepare and maintain clear member welcome materials outlining programs, events, benefits, and opportunitiesSend routine reminders, updates, and stewardship communications to help members feel informed and connectedCollaborate with the Communications Manager by contributing membership-related content for newsletters and other communicationsSupport member tours, and engagement opportunities that strengthen community and connection to the centerSupport Community Events Coordinator with the planning and execution of 10 Member Events annually, such as the Trunk or Treat, Holiday Party, Pumpkin Patch, Pool Party, and other seasonal offeringsManage ASCV’s Membership Benefits Program, including managing current and prospective partners, as well as conducting outreach to potential new community partners, supported by the Community Events CoordinatorMembership Growth & Retention Support:Support the design, rollout, and ongoing effectiveness of the organization’s center-based membership model to enhance family engagement and participation.Help members understand and engage with new membership benefits, offerings, and use of the physical spaceConduct basic outreach and follow-up with prospective and existing members to encourage enrollment and renewalTrack and share member feedback, engagement trends, and common questions to help inform improvementsAssist with maintaining accurate membership records and identifying opportunities to strengthen retention and participationQUALIFICATIONS:Experience coordinating volunteers, programs, events, or community engagement effortsStrong organizational, interpersonal, and written communication skillsComfort working directly with families, businesses, and community membersAbility to manage multiple priorities and meet deadlines in a dynamic environmentProficiency with basic office, database, and communication toolsExperience in a nonprofit, membership-based, or community organization preferredFamiliarity with volunteer or membership databases and tracking systems preferredExperience supporting events and contributing to newsletters or collaborative communications preferredWork Environment & Additional RequirementsAbility to work occasional evenings and weekends to support programs and member eventsAbility to work in a hybrid environment, including on-site presence at the centerAbility to occasionally lift and carry up to 50 pounds, including program and event materialsAbility to stand, walk, bend, kneel, squat, and sit on the floor for extended periods during events and programsAbility to navigate varied indoor and outdoor environments and support multi-hour activitiesADDITIONAL DETAILS:Compensation: $50,000-$55,000, commensurate with experience and qualifications.ASCV offers a competitive salary, health insurance, simple IRA with match, paid holidays, vacation and sick leave, a monthly phone stipend, and a collaborative, mission-driven workplace culture.All offers of employment are contingent upon reference and background checks. ASCV is an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.HOW TO APPLYPlease submit a resume and cover letter to info@ascv.org. No phone calls, please. Screening of applicants will begin on January 31, 2026, and will continue until the position is filled.