Technical Customer Support Specialist

* *Location:* Eagan, MN — Hybrid * *Pay:* Up to $22/hr - $26/h * *Schedule:* Typically 8 AM–4 PM; shifts may vary between 6 AM–8 PM and occasional weekends * *Duration:* 6–12 Month Contract-to-Hire * *Openings:* 12 people needed total * *Training:* First 30 days onsite, then hybrid * *Potential for Permanent Hire:* Yes * *Citizenship: *US, GC * What You’ll Do Work as a *Technical Service Call Center* and help customers troubleshoot equipment and service needs over the phone. * Provide *frontline technical support* to customers * Troubleshoot basic *mechanical/electrical equipment issues* * Help with *equipment installation, setup, programming, and calibration* * Coordinate *service appointments and scheduling changes* * Assist customers with *parts and equipment questions* * Learn to support pumps, filters, dispensing equipment, dishmachines, and other Ecolab systems What We're Looking For * *Have experience* in technical support, technical customer service, or a mechanical/electrical trade * *Customer service experience* * Comfortable *troubleshooting technical problems* * Experience with *Microsoft 365 (MS365)* * *Associate's or Bachelor's degree* * Comfortable communicating with customers and internal teams by phone Good Backgrounds for This Role You may be a fit if you've worked in *technical support, equipment support, field service, mechanical/electrical service, customer technical support, maintenance, or a technical call center.* Pay: $18.00 - $22.00 per hour Expected hours: 40.0 per week Work Location: In person