Technical Support Representative / Customer Support

*Technical Support Representative / Help Desk* *Location:* Eagan, MN 55121 *Work Arrangement:* Hybrid after initial onsite training *Contract:* 6–12 Month Contract-to-Hire *Schedule:* Primarily 8:00 AM–4:00 PM with flexibility between 6:00 AM–8:00 PM; occasional weekend coverage may be required *Technical Support Opportunity* We are seeking Technical Support Representatives to join a growing technical services team in Eagan, Minnesota. This position is ideal for someone who enjoys troubleshooting problems, working directly with customers, and learning new technology and equipment. You'll provide frontline technical assistance while coordinating with internal service teams to help resolve customer issues. The position begins with approximately *30 days of onsite training in Eagan*. After training, the role transitions to a *hybrid schedule of approximately 60% onsite and 40% remote*. Strong performers may have the opportunity to transition into permanent employment. *What You'll Be Doing* * Provide frontline technical support to customers by phone * Troubleshoot basic technical and equipment-related problems * Answer questions regarding equipment installation and product applications * Coordinate customer appointments and service scheduling * Work with internal teams to triage technical issues and service requests * Perform basic programming and calibration of automated controllers * Learn to troubleshoot pumps, filters, circulation systems, dispensing equipment, and related components * Assist customers and technicians with identifying appropriate replacement parts * Provide equipment and part information to internal technical service teams * Learn proprietary and commercially available software systems * Document customer issues and communicate updates clearly * Escalate more complex technical problems to the appropriate support teams *What We're Looking For* * Previous customer service experience * Strong verbal communication and problem-solving skills * Experience using Microsoft 365 * Comfortable providing support over the phone * Ability and interest in learning technical equipment and systems * Associate's or Bachelor's degree * Ability to work onsite in Eagan during the initial training period * Flexibility to work within the required scheduling window *Experience That Could Translate Well* Candidates may come from backgrounds such as: * Technical Support * Help Desk / Service Desk * Technical Call Center * Customer Technical Support * Equipment Support * Field Service * Electronics Support * Mechanical or Electrical Troubleshooting * Hardware Support * Appliance or Equipment Repair Previous experience in a mechanical/electrical trade or technical service call center is especially helpful. *Training & Work Environment* The first 30 days will focus on learning internal systems, equipment, processes, and technical support procedures. *Initial Training:* 100% onsite in Eagan *After Training:* Approximately 60% onsite / 40% remote *Dress Code:* Business casual *Travel:* None If you're customer-focused, technically curious, and enjoy figuring out how things work, we'd like to hear from you. Pay: $20.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * Dental insurance * Health insurance * Vision insurance Application Question(s): * Are you able to work 100% onsite in Eagan, MN for the first 30 days, followed by a hybrid schedule of approximately 60% onsite / 40% remote? * Do you have at least 1 year of experience troubleshooting technical, mechanical, electrical, hardware, or equipment-related issues? * Do you have at least 1 year of customer service or customer-facing support experience, including helping customers troubleshoot problems by phone or in person? * Are you able to work a schedule that is typically 8:00 AM–4:00 PM, but may occasionally require hours between 6:00 AM–8:00 PM or weekend coverage based on project needs? Work Location: Hybrid remote in Eagan, MN 55121