Information Technology Manager

The IT Manager is a key member of the Administrative team. The primary duty is to lead the organization’s IT operations to adhere to best practices, while also supporting our staff across multiple sites with IT requirements. The IT Manager serves as the liaison between the organization and its contracted vendors. This role will serve as a generalist whose key functions include supporting the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including telecommunications, servers, cloud infrastructure, laptops, operating systems, hardware, software, peripherals and Office Automation. The successful IT Manager will thrive in the nonprofit environment with approximately 150 employees and enjoy a wide range of responsibilities. Essential Responsibilities:IT Infrastructure & Systems AdministrationManage and optimize Microsoft Office 365 environments, cloud-based network servers, and telecommunications systems for 150 staff membersOversee the deployment, configuration, and imaging of hardware and software across both Microsoft Windows and MacOS operating systemsMonitor and maintain network health, including routers, switches, and peripherals, ensuring high-speed connectivity for the GAP School and community sitesImplement and regularly test data backup and disaster recovery protocols to safeguard sensitive client and organizational dataIT Asset Management & Lifecycle PlanningConduct a comprehensive quarterly inventory of all technology hardware, including laptops, mobile devices, educational tech equipment and peripherals, to ensure 100% asset accountabilityDevelop and manage a hardware replacement lifecycle plan to phase out aging equipment and minimize technical debtMaintain an accurate database of software licenses and cloud subscriptions to ensure compliance and cost-effective utilization of resourcesVendor Management and Strategic LiaisonServe as the lead liaison for all contracted IT vendors, monitoring service level agreements (SLAs) to ensure outsourced support meets organizational standardsEvaluate and recommend new software, hardware and office automation tools that specifically address the needs of mental health and school-based staffCoordinate complex repairs and infrastructure projects with external specialists, translating technical requirements into clear updates for the teamUser Support and Relationship-based ServiceDeliver responsive troubleshooting and "help desk" support for tech roadblocks, prioritizing issues that impact direct student or client careAssist with facilitating training sessions and user guides to empower a diverse workforce in utilizing O365 and other collaboration toolsEngage staff with empathy and clarity, fostering a professional culture where technology is viewed as a bridge to success rather than a barrierCollaborate with the Administrative team to identify and remove technical obstacles to workflowOther Responsibilities:Collaborates and cooperates with colleaguesWorks effectively with team membersWorks effectively independentlyCreates positive, respectful work climateSolves problemsDemonstrates high professional standards and work ethicEngages in their own growth and development to stay current with industry trendsGoes the extra mile to help others and to build communityIs an ambassador for Change Inc. and our missionPerforms other duties as assignedMinimum Qualifications:3-5 years of experience in an IT Manager roleProficiency in computer technology, networking, and application knowledgeAbility to provide a comprehensive spectrum of IT supportExperience in a nonprofit environment with 100+ employees preferredExcellent knowledge of Microsoft Office 365, internet, office equipment, cloud-based network servers, phone systems and networking equipment\Thorough understanding of Microsoft Windows and MacOS operating systems, including imaging, configuration and app deploymentStrong customer service skills to work with both internal and external partnersAbility to manage and prioritize work and troubleshoot issuesProblem solving skills related to technical roadblocks and how to identify resources for supportDemonstrated ability to communicate in a diverse cultural environment with strong interpersonal skillsDemonstrated ability to positively engage the workforce and build professional cultureStrong written, verbal and listening skillsComfortable delivering in-person support when needed across three sites in Minneapolis and St. PaulAble to pass criminal and sex offender background checks, after a conditional job offerThis position description is not meant to be all-inclusive. It defines the essential and critical position responsibilities only, which are subject to change due to business requirements, reasonable accommodation, or any other reason.