Radio Support Specialist

The RoleWe are seeking a highly knowledgeable and customer-focused Technical Support Specialist to provide technical radio expertise, troubleshooting, and customer education for two-way radio (walkie-talkie) systems. This role combines hands-on technical skill with strong communication abilities, supporting both internal teams and external clients in the setup, maintenance, and optimal use of radio communication equipment across a range of use cases.You'll work within our Customer Experience team to provide support to customers and business accounts. This position is suited for someone with a passion for radio technology and someone who enjoys educating people about the details of our products. We are looking for someone who enjoys digging into tricky technical challenges as well as teaching people how to get the most out of our radios.Responsibilities:Provide technical support for two-way radio systems, including handheld walkie-talkies, mobile radios, repeaters, and related accessories for all customer markets DTC and B2BDiagnose and troubleshoot hardware and signal issues ( interference, range limitations, audio clarity problems, equipment faults)Support customers in configuring their radios for optimal use, including channels, privacy codes, accessory recommendations, and setup, as well as advanced features such as connecting to repeaters and dual-channel monitoringAssist customers in selecting appropriate radio equipment based on operational needs and environmentDeliver clear, patient guidance to customers on how to operate, maintain, and optimize their radio systemsResearch third-party accessories and radios to understand compatibility and performanceConduct training sessions or demonstrations for users with varying levels of technical experienceMaintain documentation of support cases, configurations, and common troubleshooting stepsPartner with product and engineering teams on escalated technical issues, customer feedback, and upcoming product launchesCollaborate with Quality Control (QC) teams to identify, document, and resolve recurring product or performance issuesStay informed on the industries and markets Rocky Talkie serves, and understand how radio solutions best support each use caseEducate internal teams on market needs, customer use cases, and best practices for applying radio equipment in real-world environmentsStay current with industry trends and FCC regulationsRequired Qualifications:4+ years of hands-on experience working with two-way radio systemsHands-on experience with two-way radio systems, including business band (LMR) radios and amateur (ham) radio equipmentStrong understanding of radio frequency (RF) fundamentals, including signal propagation, interference, and practical range optimizationFamiliarity with UHF/VHF systems, repeaters, and real-world radio scenariosExcellent verbal and written communication skills with the ability to explain technical concepts in simple, user-friendly termsCustomer service mindset with patience and professionalismAbility to troubleshoot independently and manage multiple support requestsPreferred Qualifications:Amateur (Ham) Radio LicenseGMRS LicenseFCC General Radiotelephone Operator License (GROL)Experience with repeaters and multi-site radio systemsBackground in telecommunications, electronics, or technical supportKey Skills:Advanced radio knowledge (LMR and amateur/ham systems)Technical troubleshooting and problem-solvingCustomer education and trainingRadio configuration and setupRF knowledge and signal awarenessCross-functional collaboration (Engineering, Product, QC)Clear communication and interpersonal skillsAttention to detail and documentationOur CompanyRocky Talkie launched in 2019 with its signature product, a backcountry radio made for climbers and skiers. Since then, we have launched multiple best-in-class products in the adventure sports industry. We are dedicated to developing user-friendly, high-performance products for the backcountry. Rocky Talkie has a rapidly growing base of happy customers in the USA and Canada, and we are expanding into Europe. We design our products to help people in extreme conditions, and our radios have been adopted for a wide range of outdoor activities and commercial applications. We have a small, passionate, and highly motivated team with a deep understanding of our customers.At Rocky Talkie, we're driven by the belief that better communication in the backcountry can save lives. As part of this mission, we donate $2 per radio sold to search-and-rescue teams, supporting those who help keep outdoor communities safe.Salary Range: $65,000 - $75,000 annually, plus eligibility for a performance-based bonus. Final compensation will depend on experience, skills, and alignment with the role. We offer health insurance, short term/long term disability, 401K matching, PTO and more!Applications will be reviewed on a rolling basis. We anticipate accepting applications until June 5, 2026, though the position may close earlier if a strong candidate is identified. Applicants are not required to disclose their age or dates of schooling in their resumes.