PROGRAM MANAGER, PROJECT MANAGER

Program Leadership & OwnershipOwn multiple, concurrent programs from concept through delivery, with full accountability for outcomes, value realization, and stakeholder alignmentLead initiatives where requirements evolve, helping internal teams and clients clarify goals, make trade-offs, and stay focused on outcomesTranslate strategic objectives into executable program roadmaps while allowing for iteration and changeProactively identify risks, dependencies, and constraints across programs and drive mitigation strategiesClient & Stakeholder PartnershipAct as a trusted advisor to clients, steering decision-making in complex and ambiguous environmentsPartner closely with executive sponsors and senior stakeholders to align on priorities, success metrics, and delivery expectationsManage high-stakes, client-facing communications with confidence, diplomacy, and clarityCross-Functional CollaborationPartner deeply with Field Operations, Product, and Engineering to surface systemic gaps in products, operational friction, and scalability issuesContribute directly to product roadmap discussions by translating delivery insights and customer feedback into actionable recommendationsSupport execution plans that close product and process gaps, ensuring alignment between roadmap intent and operational realityTeam Leadership & Practice DevelopmentLead, coach, and mentor a small team of Project Managers, setting standards for delivery excellence and professional growthEstablish and evolve project and program management best practices, tools, and operating rhythmsCreate training plans, templates, and playbooks that improve consistency, predictability, and quality across programsExecution, Governance & ReportingDrive program governance, including planning, financial oversight, dependency management, and executive reportingMonitor program performance using outcome-based metrics, not just schedule and budget adherenceCommunicate progress, risks, and decisions clearly to leadership and stakeholders at all levelsQualificationsWhat You BringExperience & Expertise7+ years of experience in program or senior project management, preferably in technology, operations, or regulated environmentsProven success leading complex, cross-functional programs with evolving scope and high ambiguityExperience managing and mentoring Project Managers or delivery teamsStrong background in stakeholder management, client steering, and executive-level communicationSkills & CapabilitiesExceptional ability to move from strategy to execution without losing momentumAdvanced problem-solving and systems-thinking skillsStrong business judgment, with the ability to balance speed, quality, and riskComfortable navigating high-pressure situations with competing prioritiesAble to grasp technical concepts and communicate them clearly to non-technical audiencesCredentials (Preferred)PMP or equivalent program management certificationLean Six Sigma (Green Belt or higher)Bachelor’s degree or equivalent professional experience