Customer Service Coordinator - Luxury Fashion Brand

Our client, a luxury fashion brand, is seeking a Customer Service Coordinator to support their team on a temp basis in NYC! Duties: Manage and respond to customer inquiries through the Gorgias ticketing system, ensuring timely and professional communicationSubmit and monitor missing package claims, following through to resolutionProcess Farfetch orders, including creating return ASNs and ensuring accurate order handlingRespond to Farfetch Partner Service emails, maintaining strong communication and partnership standardsAction out-of-stock order cancellations and edits for direct-to-consumer e-commerceReview and resolve “Needs Review” returns within Loop, ensuring accuracy and customer satisfactionCoordinate after-sales service by submitting and tracking service tickets, ensuring timely updates and resolutionsQualifications:Strong attention to detail and organizational skillsExcellent written and verbal communication skillsExperience with e-commerce platforms and customer service tools (Gorgias, Loop, Farfetch is a plus)Ability to manage multiple tasks and prioritize effectively in a deadline-driven environmentProactive problem-solver with a customer-first mindsetPlease submit your resume for consideration!You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.