Receptionist/ Customer Service Representative

Receptionist/ Customer Service RepresentativeChelsea, MA Grade 14 Full TimeSummary of duties and responsibilities: Kayem's Customer Service Representative/ Front Desk Administrator is a vital member of the Kayem team and the partner of our valued customers. This team member, as the face of our company, will ensure that callers and customers receive best in class service and that sales inquiries and issues are handled within Kayem's guidelines, values, and customer specifications. Also, this individual will be the person guests meet upon arrival and when calling the company.Essential duties and responsibilities:Responds to customer and consumer inquiries/issues timely and professionallyInvestigates and solves issues related to orders, shipments, or other customer related mattersParticipates in new computer software implementationAbility to multi-task in a fast-paced environmentGreets guests and directs phone calls effectively appropriatelyProvides information on products and services to customersManages orders received via EDI or other method, to ensure pricing, inventory and dates are correct to meet customer expectationsCommunicates professionally with customers, brokers, sales team and transportation departmentEngages with warehouses for proper fulfillment and timely delivery of ordersRemains informed of sales promotions and marketing initiativesPerforms reception and administrative work as assignedRequired skill and experience: We are looking for strong customer focused individuals who possess the following traits:Two to Four years related experience and/or training; or equivalent combination of education and experience.Ability to type 40+ words per minute accurately.Excellent written and verbal listening and communication skills with a high level of professionalismProactive problem resolution skillsStrong organizational skills and ability to prioritize tasksPerforms effectively within a collaborative team environment.Demonstrates empathy and develops positive relationshipsHas a continuous improvement spiritKnowledge of PC applications and ability to learn new software programsQualifications and requirements: To perform this job successfully, an individual must be able perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/or experience: Two to Four years related experience and/or training; or equivalent combination of education and experience.Language skills: Must have excellent communication skills (interpersonal, written and verbal) Ability to read and write routine reports and correspondence.Mathematical skills: Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages.Reasoning ability: Ability to solve practical problems and deal with a variety of concrete variables in different situations. Ability to interpret a variety of instructions furnished in written, oral. or schedule form.Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands and arms to handle documents and operate a computer keyboard. While the job normally requires sitting, frequent walking to other areas of the building for meetings will be required.